Risk & Quality Manager

Chubb Ltd.; Philippines; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Chubb Ltd. in the Philippines is seeking a senior leader to govern risk-based QA frameworks and advance predictive quality across APAC and EMEA MN. The role oversees a 16-analyst QA team and collaborates with transformation initiatives to embed quality into process design.

The position emphasizes strategic governance, cross-market RCA investigations, and delivering QA services within SLAs, while driving cross-skilling and mentorship across market hub clusters.

Responsibilities

• Lead the strategic design and governance of the risk-based QA framework across APAC & EMEA MN.
• Design and govern the risk-based QA sampling framework across all in-scope markets and LOBs.
• Lead complex cross-market RCA investigations and translate error data into systemic process fixes.
• Manage and develop 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship.
• Produce risk-based QA performance reports for GM-level audiences and present quality risk findings to regional leadership.
• Own and manage the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs.

Job description

• Leads the strategic design and governance of the Risk-Based Quality Assurance framework across CBSP-supported markets (APAC & EMEA MN). Responsible for evolving the QA function from transactional checking to predictive risk intelligence — identifying systemic failure patterns, driving root cause resolution, and partnering with the Transformation pillar to embed quality into process design. Accountable for a team of 16 analysts across multiple LOBs and market clusters.
• Designing and governing the risk-based QA sampling framework across all in-scope markets and LOBs
• Leading complex cross-market RCA investigations and translating error data into systemic process fixes
• Managing and developing 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship
• Producing risk-based QA performance reports for GM-level audiences and presenting quality risk findings to regional leadership
• Owning and managing the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs