Senior Quality Assurance Specialist

TEMU; Eastern Manila District; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

TEMU in Metro Manila seeks a QA Lead to conduct deep-dive root cause analyses and drive quality improvements across operations. You will refine the QA framework, mentor staff, and lead cross-functional initiatives to raise service reliability and process efficiency.

The role requires 3+ years in QA, strong problem-solving skills, and fluency in English for reporting and collaboration within teams.

Qualifications

• Bachelor's Degree preferred.
• Minimum 3 years of working experience in the related field is required for this position.
• Proficient in structured problem‑solving, quality tools and statistical data analysis.
• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
• Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members.

Responsibilities

• Conduct RCA on complex bottlenecks and quality trends; produce actionable reports for decisions.
• Refine and maintain the quality evaluation framework, rubrics and scoring.
• Lead complex QA initiatives and projects to improve processes and efficiency.
• Calibrate across teams to align standards and boost service quality.
• Support multiple business lines to ensure consistent quality and resilience.
• Coach junior QA staff, driving onboarding and mentorship.
• Review complex cases, policy disputes, and high-level audits for compliance.

Skills

Structured problem-solving

Quality tools and statistical data分析

Fluent English

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Google Workspace

Job description

Key responsibilities:

• Conduct deep-dive Root Cause Analysis (RCA) on complex operational bottlenecks and systemic quality trends; generate strategic insights and actionable reports to support business decision-making.


• Refine and maintain the overarching quality evaluation framework, grading rubrics, and scoring standards.


• Independently lead complex QA initiatives and special projects to drive continuous process, policy, and efficiency improvements.


• Facilitate cross-team calibration sessions and quality enablement to align standards across functions, driving overall service quality and operational productivity.


• Partner with and support multiple business lines, ensuring consistent quality standards and operational resilience across all domains.


• Coach and mentor junior and new QA team members, driving onboarding programs and professional guidance.


• Handle complex case reviews, policy dispute escalations, and high-level audits to ensure strict compliance.

Qualifications:

• Bachelor's Degree preferred.


• Minimum 3 years of working experience in the related field is required for this position.


• Proficient in structured problem‑solving, quality tools and statistical data analysis.


• Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.


• Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members.