Global Risk-Based QA Leader

Chubb Ltd.; Philippines; Sur place; PHP 1 500 000 - 2 500 000; Plein temps

Résumé du poste

Chubb Ltd. in the Philippines is seeking a senior leader to govern risk-based QA frameworks and advance predictive quality across APAC and EMEA MN. The role oversees a 16-analyst QA team and collaborates with transformation initiatives to embed quality into process design.

The position emphasizes strategic governance, cross-market RCA investigations, and delivering QA services within SLAs, while driving cross-skilling and mentorship across market hub clusters.

Responsabilités

• Lead the strategic design and governance of the risk-based QA framework across APAC & EMEA MN.
• Design and govern the risk-based QA sampling framework across all in-scope markets and LOBs.
• Lead complex cross-market RCA investigations and translate error data into systemic process fixes.
• Manage and develop 16 QA professionals across market hub clusters, driving cross-skilling and LSS mentorship.
• Produce risk-based QA performance reports for GM-level audiences and present quality risk findings to regional leadership.
• Own and manage the QA Service Catalog ensuring all retained, officialized and new services are delivered within agreed SLAs.

Description du poste

Chubb Ltd. in the Philippines is seeking a senior leader to govern risk-based QA frameworks and advance predictive quality across APAC and EMEA MN. The role oversees a 16-analyst QA team and collaborates with transformation initiatives to embed quality into process design.

The position emphasizes strategic governance, cross-market RCA investigations, and delivering QA services within SLAs, while driving cross-skilling and mentorship across market hub clusters.