Junior Lead, Quality Assurance

RCBC Bankard Services Corporation; Eastern Manila District; On-site; PHP 600,000 - 900,000; Full time

Job summary

RCBC Bankard Services Corporation seeks a QA and Risk Reporting specialist to create and implement QA methodologies and ensure timely identification of process gaps. The role involves preparing routine QA reports and collaborating with divisions to drive corrective actions and policy improvements.

The candidate will coordinate key risk reports (RCSA, Loss Events/OLER, ISRA, ISAC, BIA, BCP) and support risk governance within the Retail Lending domain.

Qualifications

• Bachelor’s degree with concentrations in Business Administration, Accounting, Finance or information systems.
• Credit- Operations/ Underwriting-related and Operational Risk/ Audit work experience is preferred
• Background/experience working in a Bank under Retail Lending is an advantage

Responsibilities

• Create and execute quality assurance methodologies for timely, accurate gap identification and reporting.
• Prepare weekly, monthly and annual QA reports to identify risk indicators.
• Collaborate with ASD, Sales, Collections and others to address errors and improve processes.
• Coordinate key risk reporting (RCSA, Loss Events/OLER, ISRA, ISAC, BIA, BCP and dashboards).

Skills

Quality assurance

Risk reporting

Process improvement

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Accounting, Finance or Information Systems

Job description

Job Purpose

• Responsible for the creation and execution of quality assurance methodologies to ensure timely and accurate identification, assessment, measurement and reporting of process and product gaps.




• Prepares weekly, monthly and annual reports on Quality Assurance Check results to properly identify risk indicators within process and product quality assurance reviews.




• Works with Acceptance Services Division (ASD), Sales (LBD/CPD), Collections (CRD) among others, in identifying common and trending errors, and to recommend further corrective actions or process or policy improvements.




• Acts as the Division’s BIO representative. Prepares, coordinates and submits key risk reports of the Credit Risk Management Division i.e. RCSA, Loss Events/OLER, ISRA, ISAC, BIA, BCP, Risk Dashboard, Credit Card/PL Risk Profile, etc.

Job Requirements

• Bachelor’s degree with concentrations in Business Administration, Accounting, Finance or information systems.




• Credit- Operations/ Underwriting-related and Operational Risk/ Audit work experience is preferred




• Background/experience working in a Bank under Retail Lending is an advantage