Revenue Ops Specialist – Channel Enablement (Hybrid)

Avepoint; Compostela; Hybrid; PHP 480,000 - 780,000; Full time

Benefits offered by this job

HMO coverage from day 1 (plus 2 depend

Group life insurance

Paid annual and sick leaves

Paid compassionate leave

Employee Referral Bonus Program

Hybrid Working Arrangement

Performance bonuses/incentives

Career growth & advancement

Job summary

Avepoint is seeking a Revenue Operations Specialist - Channel in Cebu City, Philippines. You will support Resellers, MSPs, and Distributors by resolving technical and process-related issues, optimizing workflows, and enabling revenue growth across the global distribution network.

The role involves coordinating with DEV/PM, maintaining promotions, and training Level 1 associates. Strong English, organization, and Excel/CRM skills are essential for success in this fast-paced environment.

Qualifications

• Bachelor’s degree required or preferred.
• 3–5 years’ experience in software product or project management or related field.
• Strong coordination and operational support experience.
• Excellent communication and listening skills.
• Working English fluency (spoken and written).
• Proactive, organized, and team-oriented with problem-solving mindset.
• MS Office proficiency, especially Excel; CRM experience preferred.

Responsibilities

• Manage and answer tickets across accounting, billing, technical integrations, marketplace issues, licensing, provisioning, CRM updates, product inquiries, renewals, and order cancellations.
• Coordinate order troubleshooting with DEV and Product Management to resolve complex issues.
• Build and maintain promotion profiles in COP and update expiring promotions.
• Track and approve Ingram MPO2CNT requests within Connect platform.
• Manage manual order requests from platforms and process MSP move requests.
• Monitor order errors, duplicate orders, and credit requests to completion.
• Handle Ingram off-marketplace invoicing queries and pull usage reports.
• Update opportunities redirected through distribution; perform root cause analysis with development/tech teams.
• Train new Level 1 Associates on standard Channel processes.
• Reference reports in Power BI and generate CRM reports; update process docs.

Skills

English proficiency

Communication

Team collaboration

Problem solving

Attention to detail

Time management

Education

Bachelor’s degree

Tools

Excel

CRM (Dynamics/Salesforce)

Power BI

Job description

Avepoint is seeking a Revenue Operations Specialist - Channel in Cebu City, Philippines. You will support Resellers, MSPs, and Distributors by resolving technical and process-related issues, optimizing workflows, and enabling revenue growth across the global distribution network.

The role involves coordinating with DEV/PM, maintaining promotions, and training Level 1 associates. Strong English, organization, and Excel/CRM skills are essential for success in this fast-paced environment.