Revenue Assurance & Risk Management Assistant Manager

DITO Telecommunity Corporation; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

DITO Telecommunity Corporation in Metro Manila seeks an Assistant Manager for Revenue Assurance and Risk Management to safeguard revenue across all services. You will lead risk controls, audits, and process improvements within the billing ecosystem.

The role requires 6–8 years in revenue assurance, audit, or data analysis, with 2–3 years in supervision. Proficiency in SQL, Excel, Access, and Tableau is essential, as you will collaborate with Sales, IT, Finance, and Legal.

Qualifications

• 6–8 years experience in revenue assurance, audit and/or data analysis with 2–3 years in a supervisory role
• Proficiency with SQL, MS Excel/Access and Tableau is required

Responsibilities

• Lead Revenue Assurance Risk Control and Mitigation across all services
• Analyze large datasets to identify discrepancies, anomalies, and potential revenue leakages in billing systems, contracts, customer accounts, and financial reports
• Create and review Revenue Assurance and Risk Management Business Processes
• Lead the creation and improvement of Revenue Assurance Systems, Tools and Activities
• Oversee incident management to address revenue-impacting issues and ensure mitigation
• Act as Revenue Assurance SME on projects that could impact billing architecture or RA controls
• Perform internal and regulatory audits related to revenue impact
• Ensure new tools align with expectations; collaborate with UAT to develop test plans
• Communicate with Sales, Marketing, IT/Tech, Operations, Legal, and Finance to align RA best practices
• Measure and track KPIs against standards and implement corrective actions when needed

Skills

Revenue Assurance

Risk Management

Data Analysis

Incident Investigation

Audit & Compliance

Project Management

Stakeholder Communication

Root Cause Analysis

Data Science

Telecom Knowledge

Tools

SQL

Excel

Access

Tableau

Job description

The Revenue Assurance and Risk Management Assistant Manager will be responsible for ensuring that revenue risks & any potential revenue leakage is timely identified and addressed, implementing established processes to audit internal controls across the entire revenue cycle.

Functions and Responsibilities

• Lead for Revenue Assurance Risk Control and Mitigation, to monitor all revenue streams and ensures that the team activities cover all scopes of the organization’s services (new and existing)
• Analyze large datasets to identify discrepancies, anomalies, and potential revenue leakages in billing systems, contracts, customer accounts, and financial reports.
• Creates and reviews Revenue Assurance and Risk Management Business Processes
• Leads the creation and improvement of Revenue Assurance Systems, Tools and Activities
• Leads the incident management role to address revenue impacting issues and ensure that revenue leakage risk mitigation will be implemented.
• Acting as a Revenue Assurance Subject Matter Expert on projects / initiatives that could impact the end-to-end billing architecture or existing RA controls.
• Responsible for performing key business audits including compliance with regulations concerning revenue impact to the organization
• Ensuring are new tools are in line with expectations. Work closely with the UAT team to help development test plans.
• Speaking to the business across Sales, Marketing, IT/Technology, Operations, Legal, and Finance teams to ensure revenue assurance best practices are aligned with different stakeholders
• Measuring and tracking KPIs and outcomes against standards, while planning and taking corrective action where required.

Employment Standards

• Minimum 6- 8 years of work experience in either revenue assurance, audit and/or data analysis and at least 2–3 years in a supervisory or team leadership role
• Working knowledge of tools such as SQL, MS tools (Excel, Access etc.) and Tableau

Job Skills & Qualifications

• Highly knowledgeable and experienced on all facets of revenue assurance covering key principles related to controls for network components, IT systems, business processes, reconciliations, financial performance, and reporting.
• Telecom Business Knowledge (CRM, Billing System, Charging System OCS/OFCS, Mediation, Provisioning, Network activation, SIM Lifecycle, Number Management, Product Catalogue, Dealer/Distributor processes, Interconnect and Roaming)
• Investigation & Problem Solving (Incident investigation, Fraud and abuse awareness, Root cause identification, Corrective Action Plans and Preventive Action Plans)
• Audit and Compliance (Internal Audit coordination, External Audit support, Regulatory compliance, Control documentation, Evidence gathering and Audit issue remediation)
• Project & Change Management (New Product Risk Assessment, Type Approval participation, Project governance, UAT participation, Requirement review and Business Impact Assessment)
• Risk Management (Enterprise Risk Management concepts, Risk identification and assessment, Risk and Control Matrix development, Root Cause Analysis and Control testing/effectiveness reviews)
• Internal Controls & Governance (Control framework design, Policy & procedure review, Governance implementation, Compliance monitoring, Process standardization and Change Management controls)
• Proactive critical thinker with effective planning, scheduling and time management skills
• Highly effective written & verbal reporting (communication) skills
• Strong Data Analytics and Data Science skills to identify patterns and draw meaningful conclusions
• Ability to liaise with the business on issues of business performance related to revenue assurance.
• Highly proficient in SQL, Microsoft Excel, and other relevant data analysis tools

We regret to inform that only shortlisted candidates will be notified.