Retention & Telesales Expert — Lead & Grow

Webhosting; Cebu City; Remote; PHP 400,000 - 800,000; Full time

Job summary

IONOS is the leading European provider of cloud infrastructure, hosting, and related services, offering a collaborative, open culture with flat hierarchies. We are seeking a Retention and Telesales Subject Matter Expert (SME) to boost customer retention, drive sales, and validate transactions by Specialists.

The role blends technical hosting knowledge with proven sales techniques and mentoring across teams.

Qualifications

• Strong understanding of web hosting technologies.
• Proven sales techniques and retention strategies.
• Ability to mentor and train specialists.

Responsibilities

• Develop and implement strategies to optimize customer retention and sales performance.
• Provide guidance and mentorship to Retention and Telesales Specialists, assisting them in resolving complex customer issues and effectively selling additional products and services.
• Design comprehensive training materials, conduct dynamic training sessions, and foster knowledge sharing.
• Ensure team members have necessary knowledge and skills to handle inquiries.
• Monitor and evaluate interactions to ensure service excellence.
• Assess compliance of sales and retention transactions with policies and gauge customer satisfaction.

Skills

Sales techniques

Retention strategies

Web hosting technologies

Job description

IONOS is the leading European provider of cloud infrastructure, hosting, and related services, offering a collaborative, open culture with flat hierarchies. We are seeking a Retention and Telesales Subject Matter Expert (SME) to boost customer retention, drive sales, and validate transactions by Specialists.

The role blends technical hosting knowledge with proven sales techniques and mentoring across teams.