Customer Retention & Telesales Specialist

Ionos; Compostela; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

IONOS in Cebu City, Philippines is looking for a Customer Retention and Telesales Representative to handle inquiries by phone, email, and live chat, selling hosting products and driving retention. You will maintain deep knowledge of our hosting portfolio, process cancellations, and strive to meet sales and retention targets.

You will guide customers to self-service resources and contribute to team reporting.

Qualifications

• Proven track record of selling by phone with revenue growth.
• Self-motivated with a proactive approach.
• Sales/Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Strong telephone manner.

Responsabilités

• Handle calls, emails, and live chat to sell the right hosting products.
• Maintain strong knowledge of our hosting products and services.
• Process cancellations and identify retention opportunities.
• Consistently meet or exceed sales and retention targets.
• Direct customers to the online knowledge base for self-service.
• Document cancellation outcomes to inform reasons why customers leave.
• Report to the Telesales and Customer Retentions Manager on activities.

Connaissances

Telephone selling

Self-motivated

Sales experience

Communication skills

Telephone etiquette

Description du poste

IONOS in Cebu City, Philippines is looking for a Customer Retention and Telesales Representative to handle inquiries by phone, email, and live chat, selling hosting products and driving retention. You will maintain deep knowledge of our hosting portfolio, process cancellations, and strive to meet sales and retention targets.

You will guide customers to self-service resources and contribute to team reporting.