Customer Retention And Telesales Representative

Ionos; Compostela; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

IONOS in Cebu City, Philippines is looking for a Customer Retention and Telesales Representative to handle inquiries by phone, email, and live chat, selling hosting products and driving retention. You will maintain deep knowledge of our hosting portfolio, process cancellations, and strive to meet sales and retention targets.

You will guide customers to self-service resources and contribute to team reporting.

Qualifications

• Proven track record of selling by phone with revenue growth.
• Self-motivated with a proactive approach.
• Sales/Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Strong telephone manner.

Responsabilités

• Handle calls, emails, and live chat to sell the right hosting products.
• Maintain strong knowledge of our hosting products and services.
• Process cancellations and identify retention opportunities.
• Consistently meet or exceed sales and retention targets.
• Direct customers to the online knowledge base for self-service.
• Document cancellation outcomes to inform reasons why customers leave.
• Report to the Telesales and Customer Retentions Manager on activities.

Connaissances

Telephone selling

Self-motivated

Sales experience

Communication skills

Telephone etiquette

Description du poste

Customer Retention and Telesales Representative

Company : Ionos
Job Type : Full Time
Location : Cebu City, Philippines

Job Description

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

About the role

Duties & Responsibilities

Key responsibilities include:

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required

Essential

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.

Desirable

• Technically minded with strong problem solving & analytical skills
• A good knowledge of the Internet, email, FTP and the world wide web
• An understanding of Hosting & DNS would be an advantage

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.