Retention Specialists

Virtual Staffing Solutions; Leyte; On-site; PHP 223,000 - 446,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Retention Specialist in Tacloban HQ, Leyte, Philippines. The role emphasizes consultative selling to retain customers considering closing accounts, protecting revenue, and delivering exceptional service.

You will handle inquiries about closures, tailor retention strategies, promote products, and document interactions while aiming to meet retention and satisfaction targets.

Qualifications

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.

Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills

Sales/Retention experience

Negotiation

Active listening

Customer-focused

Relationship building

Banking/FS/Call center experience

Job description

Tacloban HQ, Leyte, Leyte, Eastern Visayas, Philippines

0 - 1 Years

REGULAR

Job Description

We are seeking a highly motivated Retention Specialist with strong sales experience to engage customers who are considering closing their accounts. The ideal candidate will use consultative selling, relationship-building, and negotiation skills to retain customers, preserve revenue, and deliver exceptional service.

Key Responsibilities

Handle customer inquiries regarding account closure or cancellation.

Identify customer concerns and provide tailored retention solutions.

Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.

Promote relevant products, services, and account benefits.

Meet retention, sales, and customer satisfaction targets.

Accurately document customer interactions and account updates.

Skills, Knowledge & Expertise

Proven sales, retention, or account management experience.

Strong ability to influence, negotiate, and overcome objections.

Excellent communication and active listening skills.

Customer-focused with strong problem-solving abilities.

Ability to build rapport and maintain positive customer relationships.

Experience in banking, financial services, or contact center environments is an advantage.

Job Snapshot

Updated Date

Sep 26 2026

Department

Tac-Hq Operations

Location

Location Tacloban HQ, Leyte, Leyte, Eastern Visayas, Philippines