Retention Specialist

Allied Fusion; Cebu City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO and Life Insurance

Signing bonus - 14k

Welcome bonus - 10k

Job summary

Allied Fusion is seeking aRetention Specialist onsite at TGU Tower, IT Park, Cebu City to support a US Media Account and enhance customer retention through proactive service and collaboration.

The role emphasizes strong communication, willingness to learn packaging standards and regulatory requirements, and a spirit of continuous improvement within a team-driven environment.

Qualifications

• Experience in customer retention and upsell strategies.
• Ability to communicate clearly and professionally with clients and internal partners.
• Comfort with learning regulatory packaging standards and client policies.

Responsibilities

• Drive customer retention for the US Media Account.
• Collaborate with business partners to enhance service delivery and client satisfaction.
• Continuously seek improvements in processes and customer experience.

Skills

Retention experience

Sales experience

Job description

Retention Specialist Onsite | TGU Tower, IT Park, Cebu City Program: US Media Account

SALARY UP TO 27k + incentives Signing bonus - 14k Welcome bonus - 10k

HMO and Life Insurance Qualifications: Retention and Sales Experience

Willingness to learn the standards and regulatory requirements for the processed products by the Client and to familiarize self about the packaging policies applicable for the product. Has a strong sense for Customer Service; a Team Player; Flexible and has a strong ability to collaborate with Business Partners; Excellent written and oral communication skills.

An advocate for continuous improvement