Retention Specialist

Miranda HR; Pasig; On-site; PHP 203,112 - 243,288; Full time

Job summary

A recruitment company is seeking Retention Specialists in Pasig, offering a signing bonus. Responsibilities include developing retention strategies, analyzing customer data, and collaborating with teams to enhance customer loyalty. Candidates should have at least 1 year of sales experience in the BPO industry and strong communication skills.

Qualifications

• At least 1 year experience of Sales Account in BPO industry.
• Proactive, detail-oriented, and customer-focused.

Responsibilities

• Develop and implement retention strategies to enhance customer loyalty.
• Analyze customer data to identify retention trends and opportunities.
• Communicate regularly with customers to gather feedback and improve service.
• Collaborate with cross-functional teams to resolve customer issues effectively.
• Create and maintain reports on customer retention metrics.

Skills

Strong communication

Interpersonal skills

Education

HS Grad / SHS Grad, College Undergrad / Graduate

Job description

We're hiring for Retention Specialists (with 20K signing bonus) that can start this coming December.

• Develop and implement retention strategies to enhance customer loyalty
• Analyze customer data to identify retention trends and opportunities
• Communicate regularly with customers to gather feedback and improve service
• Collaborate with cross-functional teams to resolve customer issues effectively
• Create and maintain reports on customer retention metrics

Requirements

• Educational Qualifications:HS Grad / SHS Grad , College Undergrad / Graduate
• Experience Level:At least 1 year experience of Sales Account in BPO industry
• Skills and Competencies:Strong communication and interpersonal skills
• Qualities and Traits:Proactive, detail-oriented, and customer-focused
• Responsibilities and Duties:Ability to work collaboratively in a team environment, okay to work onsite in Pasig