Strategic Retention & Growth Specialist

Virtual Staffing Solutions; Leyte; On-site; PHP 223,000 - 446,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Retention Specialist in Tacloban HQ, Leyte, Philippines. The role emphasizes consultative selling to retain customers considering closing accounts, protecting revenue, and delivering exceptional service.

You will handle inquiries about closures, tailor retention strategies, promote products, and document interactions while aiming to meet retention and satisfaction targets.

Qualifications

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.

Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills

Sales/Retention experience

Negotiation

Active listening

Customer-focused

Relationship building

Banking/FS/Call center experience

Job description

Virtual Staffing Solutions is seeking a Retention Specialist in Tacloban HQ, Leyte, Philippines. The role emphasizes consultative selling to retain customers considering closing accounts, protecting revenue, and delivering exceptional service.

You will handle inquiries about closures, tailor retention strategies, promote products, and document interactions while aiming to meet retention and satisfaction targets.