Retail Technology & Engineering Manager

Philtech; Taguig; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Philtech in the Philippines leads retail technology engineering and service operations, directing stability, scalability, security, and continuous improvement of store systems and platforms. The role aligns engineering execution with business goals while driving operational excellence, innovation, and organizational performance.

The position focuses on leading cross-functional teams, implementing AI-driven capabilities, and shaping a technology roadmap to enhance store associate experiences and

Qualifications

• 5-8+ years of technical leadership and people management experience.
• Proven experience leading cross-functional engineering teams and large-scale technology initiatives.
• Strong communication, stakeholder management, and strategic planning skills.
• Experience with retail technology platforms and enterprise-scale operations preferred.
• AI, Data Analytics, Machine Learning, and Intelligent Automation knowledge strongly preferred.

Responsibilities

• Lead service operations for Retail In-Store Operations technology solutions.
• Manage engineering teams across multiple technologies and domains, ensuring reliable delivery, supportability, and business alignment.
• Drive operational excellence through KPI-driven performance, service reliability, incident reduction, automation, and continuous improvement initiatives.
• Oversee project execution, budgets, resource planning, vendor management, and stakeholder engagement.
• Lead hiring, succession planning, performance management, coaching, and employee development.
• Partner closely with US IT Directors, Business Services Managers, SREs, and business stakeholders.

Skills

Technical leadership

People management

Cross-functional collaboration

AI capabilities

Cloud technologies

ITIL practices

Job description

Role Summary

Leads Albertsons retail technology engineering and service operations functions, ensuring the stability, scalability, security, and continuous improvement of store systems and technology platforms. Responsible for aligning engineering execution, service operations, and strategic technology initiatives with business goals while driving operational excellence, innovation, and organizational performance.

Key Responsibilities

• Lead service operations for Retail In-Store Operations technology solutions.
• Manage engineering teams across multiple technologies and domains, ensuring reliable delivery, supportability, and business alignment.
• Drive operational excellence through KPI-driven performance, service reliability, incident reduction, automation, and continuous improvement initiatives.
• Oversee project execution, budgets, resource planning, vendor management, and stakeholder engagement.
• Lead hiring, succession planning, performance management, coaching, and employee development.
• Partner closely with US IT Directors, Business Services Managers, SREs, and business stakeholders.

Technical Leadership & AI Capabilities

• Establish technology roadmaps and engineering standards across the organization.
• Drive adoption of AI, Generative AI, predictive analytics, intelligent automation, and machine learning capabilities to improve operational efficiency and store associate experiences.
• Preferred knowledge of AI-powered observability, incident management, code generation, business analytics, digital assistants, and data-driven decision-making.
• Ability to identify, evaluate, and implement emerging technologies that create measurable business value.

Knowledge & Skills

Demonstrates deep expertise in retail technology, software engineering, service operations, ITIL practices, cloud technologies, systems integration, and enterprise application support. Possesses strong knowledge of retail business processes including store operations, ordering, replenishment, compliance, and customer transactions. Serves as a trusted advisor and subject matter expert, providing thought leadership, mentoring, and strategic guidance.

Job Complexity

Leads complex initiatives with broad organizational impact, balancing technical, operational, financial, and business considerations. Exercises independent judgment on strategic decisions and manages competing priorities across multiple teams and stakeholders.

Qualifications

• 5-8+ years of technical leadership and people management experience.
• Proven experience leading cross-functional engineering teams and large-scale technology initiatives.
• Strong communication, stakeholder management, and strategic planning skills.
• Experience with retail technology platforms and enterprise-scale operations preferred.
• AI, Data Analytics, Machine Learning, and Intelligent Automation knowledge strongly preferred.

Philtech uses AI to assist with candidate screening, resume parsing, and interview support. Final hiring decisions should always involve human review and judgment. Personal information is securely managed in accordance with applicable data privacy laws and company policies, and is used exclusively for recruitment purposes.