Retail Tech & Engineering Leader: AI-Driven Store Ops

Philtech; Taguig; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Philtech in the Philippines leads retail technology engineering and service operations, directing stability, scalability, security, and continuous improvement of store systems and platforms. The role aligns engineering execution with business goals while driving operational excellence, innovation, and organizational performance.

The position focuses on leading cross-functional teams, implementing AI-driven capabilities, and shaping a technology roadmap to enhance store associate experiences and

Qualifications

• 5-8+ years of technical leadership and people management experience.
• Proven experience leading cross-functional engineering teams and large-scale technology initiatives.
• Strong communication, stakeholder management, and strategic planning skills.
• Experience with retail technology platforms and enterprise-scale operations preferred.
• AI, Data Analytics, Machine Learning, and Intelligent Automation knowledge strongly preferred.

Responsibilities

• Lead service operations for Retail In-Store Operations technology solutions.
• Manage engineering teams across multiple technologies and domains, ensuring reliable delivery, supportability, and business alignment.
• Drive operational excellence through KPI-driven performance, service reliability, incident reduction, automation, and continuous improvement initiatives.
• Oversee project execution, budgets, resource planning, vendor management, and stakeholder engagement.
• Lead hiring, succession planning, performance management, coaching, and employee development.
• Partner closely with US IT Directors, Business Services Managers, SREs, and business stakeholders.

Skills

Technical leadership

People management

Cross-functional collaboration

AI capabilities

Cloud technologies

ITIL practices

Job description

Philtech in the Philippines leads retail technology engineering and service operations, directing stability, scalability, security, and continuous improvement of store systems and platforms. The role aligns engineering execution with business goals while driving operational excellence, innovation, and organizational performance.

The position focuses on leading cross-functional teams, implementing AI-driven capabilities, and shaping a technology roadmap to enhance store associate experiences and