IT Head (Retail)

HRTX; Pasay; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

HRTX is seeking a veteran IT leader to craft and execute the company’s technology strategy across retail operations and mall tenants. You will drive enterprise architecture, digital transformation, and data-enabled decision making while overseeing on-site and cloud infrastructure, security, and integration of core systems.

Responsibilities include leading architecture planning, managing multi-site IT operations, and guiding ERP/CRM/POS implementations, with a focus on scalable, secure, and

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 10–15 years of progressive IT experience, with at least 5 years in a leadership role.
• Proven experience in multi-site IT operations, preferably in retail, mall, or commercial environments.

Responsibilities

• Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements, and customer experience initiatives.
• Lead enterprise architecture planning, ensuring scalable, secure, and future-ready technology solutions.
• Drive digital transformation initiatives, including automation, data integration, and cloud adoption.
• Oversee end-to-end IT operations across multiple sites, ensuring high system availability, uptime, and performance.
• Manage IT infrastructure including on-premise and cloud environments (AWS, Azure, or GCP).
• Administer and optimize network architecture (LAN/WAN, SD-WAN, VPN, firewalls, load balancers).
• Ensure effective management of servers (Windows/Linux), virtualization (VMware/Hyper-V), and storage systems.
• Implement IT service management (ITSM) frameworks such as ITIL.
• Lead design, implementation, and support of POS, CRM, and ERP systems (SAP, Oracle, MS Dynamics).
• Ensure API integrations, data pipelines, and system integration; manage application lifecycle, upgrades, patches, and performance.
• Establish cybersecurity frameworks (ISO 27001, NIST, CIS); deploy SIEM, endpoint protection, IDS/IPS; manage IAM/Azure AD; conduct vulnerability assessments and incident response.

Skills

IT strategy

Enterprise architecture

Digital transformation

Cloud adoption

IT governance

Project leadership

Vendor management

Data analytics

Education

Bachelor's degree in IT/CS/Engineering

Master's degree an advantage

Tools

AWS

Azure

GCP

SQL Server / Linux

VMware

Power BI

Tableau

Job description

• Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements, and customer experience initiatives
• Lead enterprise architecture planning, ensuring scalable, secure, and future-ready technology solutions
• Drive digital transformation initiatives, including automation, data integration, and cloud adoption

IT Infrastructure & Operations

• Oversee end-to-end IT operations across multiple sites, ensuring high system availability, uptime, and performance
• Manage IT infrastructure including on-premise and cloud environments (AWS, Azure, or GCP)
• Administer and optimize network architecture (LAN/WAN, SD-WAN, VPN, firewalls, load balancers)
• Ensure effective management of servers (Windows/Linux), virtualization (VMware/Hyper-V), and storage systems
• Implement and monitor IT service management (ITSM) frameworks such as ITIL

Systems & Applications Management

• Lead the design, implementation, and support of business-critical systems including:
  • Point-of-Sale (POS) systems
  • Customer Relationship Management (CRM) platforms
  • ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Ensure seamless system integration through APIs, middleware, and data pipelines
• Oversee application lifecycle management, including upgrades, patches, and performance optimization

Cybersecurity & Risk Management

• Establish and enforce robust cybersecurity frameworks (ISO 27001, NIST, CIS controls)
• Implement security solutions such as SIEM tools, endpoint protection, intrusion detection/prevention systems (IDS/IPS)
• Manage identity and access controls (IAM, Active Directory, Azure AD)
• Conduct regular vulnerability assessments, penetration testing, and incident response planning
• Ensure compliance with data privacy regulations and internal security policies

Retail & Mall Technology Enablement

• Manage IT systems supporting mall and retail operations, including:
  • Tenant systems and connectivity
  • CCTV, access control, and security systems
  • IoT devices and smart building technologies
  • Digital signage and customer engagement platforms
• Support omnichannel initiatives, integrating online and offline retail systems

Data & Analytics

• Oversee data infrastructure, including data warehousing, business intelligence tools (Power BI, Tableau), and analytics platforms
• Enable data-driven decision-making by ensuring data availability, integrity, and reporting capabilities
• Evaluate, select, and manage third-party vendors, system integrators, and technology partners
• Lead large-scale IT projects using structured methodologies (Agile, Scrum, Waterfall)
• Manage IT budgets, cost optimization, and procurement processes
• Build, lead, and mentor a high-performing IT team across infrastructure, applications, and support functions
• Establish clear KPIs, performance management frameworks, and capability development plans
• Foster a culture of innovation, accountability, and continuous improvement

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an advantage)
• Minimum 10–15 years of progressive IT experience, with at least 5 years in a leadership role
• Proven experience in multi-site IT operations, preferably in retail, mall, or commercial environments

Technical Skills & Expertise

• Strong knowledge of enterprise architecture and system design
• Hands‑on experience with cloud platforms (AWS, Azure, GCP)
• Expertise in network infrastructure (Cisco, Fortinet, Palo Alto, etc.)
• Proficiency in server management (Windows Server, Linux), virtualization, and storage systems
• Experience with cybersecurity tools and frameworks
• Familiarity with DevOps practices, CI/CD pipelines, and automation tools is a plus
• Knowledge of API integrations, microservices architecture, and middleware solutions