Retail Operations Manager

HR Primo Management Services; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Employee Recognition and Rewards: Incentives

Government Mandated Benefits: 13th Month Pay

Professional Development opportunities

Job summary

HR Primo Management Services is seeking a Retail Operations Manager in Manila. This role involves overseeing daily store operations and ensuring excellent customer service. The candidate should have a Bachelor’s degree in Business and 5-10 years of relevant retail experience. Responsibilities include managing staff schedules, analyzing sales data, and leading a sales team. Benefits include employee recognition incentives and professional development opportunities. Candidates should be open to fieldwork and onsite work in Binondo, Manila.

Qualifications

• 5-10 years of relevant experience in retail operations or a similar role.
• Experience handling department store or boutique operations is an advantage.
• Familiarity with inventory management and logistics is a plus.

Responsibilities

• Oversee daily store operations and ensure excellent customer service standards.
• Manage store opening and closing procedures.
• Prepare and manage staff schedules to ensure adequate coverage.
• Analyze sales reports, market trends, and operational data for decision-making.

Skills

Leadership

Organizational skills

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree in Business or related field

Job description

On-site - Manila 5-10 Yrs Exp Bachelor Full-time

Position Overview

We are looking for a results-driven Retail Operations Manager to oversee daily store operations and support overall business performance. This role focuses on team leadership, operational efficiency, and delivering a consistent and high-quality customer experience across stores.

Responsibilities

• Oversee daily store operations and ensure excellent customer service standards
• Manage store opening and closing procedures
• Conduct regular store visits, team meetings, and training sessions
• Prepare and manage staff schedules to ensure adequate coverage
• Lead, coach, and support sales associates, including performance evaluations
• Monitor team performance, support development, and build succession plans
• Analyze sales reports, market trends, and operational data for decision-making
• Set and track sales targets; implement strategies to achieve business goals
• Coordinate with merchandising on product display and store layout
• Manage inventory levels and coordinate with relevant teams to minimize stock issues
• Work closely with HR on staffing, compliance, and performance management
• Ensure adherence to company policies, health, and safety standards

Qualifications

• Bachelor’s degree in Business or any related field
• Relevant experience in retail operations or a similar role
• Experience handling department store or boutique operations is an advantage
• Strong leadership, organizational, and problem‑solving skills
• Analytical with the ability to interpret sales and operational data
• Effective communication and interpersonal skills
• Knowledge of retail operations, merchandising, and customer service practices
• Familiarity with inventory management and logistics is a plus
• Able to work in a fast‑paced and dynamic environment

Benefits

• Employee Recognition and Rewards: Incentives
• Government Mandated Benefits: 13th Month Pay, Employee Loan, Pag‑Ibig Fund, Paid Holidays
• Others: Company Social Events, Office Parties
• Professional Development opportunities

Additional Information

• Open to candidates willing to do fieldwork and travel when needed
• Must be willing to work onsite in Binondo, Manila