Retail Supervisor

DHL Express; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

DHL Express in Metro Manila is seeking a results‑driven Retail Sales Manager to drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area, ensuring consistency and profitability.

You will train frontline staff, provide coaching, coordinate with country sales and marketing campaigns, conduct audits, monitor performance, and liaise with operations to meet pick‑up times and service standards.

Qualifications

• Extensive experience in retail sales and outlet management.
• Strong leadership, coaching and frontline training abilities.
• Excellent English communication and customer service skills.
• Experience in sales processes and market awareness.
• Degree in Business or Marketing or related field.

Responsibilities

• Drive cash sales growth by managing retail outlets within a designated area.
• Identify customer needs and deliver solutions to ensure satisfaction.
• Train and coach frontline staff to achieve revenue targets.
• Coordinate with country sales and marketing campaigns at POS.
• Conduct retail audits, track performance and implement guidelines.
• Ensure timely pickups and on-time deliveries in collaboration with operations.
• Source and manage local contractors and outsourced staff for store operations.
• Monitor competitor activity and recommend counter-strategies.

Skills

Retail sales

Leadership

Customer service

Team player

English proficiency

Retail management

Area marketing

Education

Bachelor in Business/Marketing

Job description

Job Description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making we the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Role Opportunity

Drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area.

Your Tasks

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance
• Training frontline staff in Best-in-Class Retail
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets
• Support country sales & marketing campaigns at Retail point-of-sale
• Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
• To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets
• Liaise with country to coordinate and support outlet development and management
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Carry out any task that is required by his or her superiors from time to time.
• Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time
• Liaise with customer service to resolve any customer issues that may arise.
• Prepare cash reconciliations and ensure proper petty cash maintenance
• Work closely with Sales Training Manager for the training of all frontline staff

What you bring?

• Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management
• Team-player and proven leadership and influencing skills
• High levels of patience
• Perseverance to bring issues to logical conclusion
• Sales orientation
• Strong English (written and spoken) comprehension and communication skills are essential.
• A minimum of 4 years’ experience in the field of retail sales and area marketing
• Experience in sales/sales processes
• Knowledge and understanding of the retail trade from a service and sales perspective.
• Experience in leading a frontline team is preferred
• Tertiary level in related fields (e.g. Degree in Business / Marketing)