Relationship Sales Channel Manager

DHL Express; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

DHL Express is seeking an experienced sales leader to develop, manage, and grow profitable customer relationships within an assigned portfolio in the Philippines. The role emphasizes maximizing revenue, improving retention, and expanding wallet share through strategic account management and consultative selling.

The position requires building and leading a sales team, collaborating with Operations, Marketing, and Finance, and driving growth initiatives across regional and country campaigns.

Qualifications

• 8-10 years’ experience in Field Sales executive/management.
• 5-8 years’ experience in a similar capacity and preferably in a mid-size organization.
• Experience in building a sales team.
• Proficient in Excel and PowerPoint for reporting and analysis.
• Strong analytical and quantitative skills with data-driven insights.
• Ability to work independently and manage multiple priorities under tight deadlines.

Responsibilities

• Develop, manage, and grow profitable customer relationships within an assigned portfolio and channel.
• Lead commercial initiatives across the relationship sales channel and align with DHL Express growth objectives.
• Collaborate with Operations, Customer Service, Marketing, and Network teams to deliver logistics solutions.
• Develop and implement a high-performance service culture within the department.
• Plan, organize and direct the commercial function and monitor KPI performance.

Skills

Field sales leadership

Stakeholder influence

Analytical thinking

Multi-priority management

Tools

Sales Forecasting

Microsoft Excel

Microsoft PowerPoint

Job description

Join the World\'s Most International Company! Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

• You are responsible for developing, managing, and growing profitable customer relationships within an assigned portfolio and channel. The role focuses on maximizing revenue, improving customer retention, increasing wallet share, and delivering exceptional customer experiences through strategic account management and consultative selling
• You will lead commercial initiatives across the relationship sales channel, ensuring alignment with DHL Express growth objectives, sales excellence standards, and customer-centric strategies. This role collaborates closely with Operations, Customer Service, Marketing, and Network teams to deliver industry-leading logistics solutions.
• Manage and deliver an Insanely Customer Centric service with the RSC Team
• Operate as lead consultant to propose performance improvement work based on customers’ needs
• Develop a program that can support the business growth of SME customers internationally
• Develop external partnership with SME enablers within SME Ecosystem (DTI, Go Negosyo, PCCI)
• Identify and develop new product opportunities with the Marketing Department
• Work with Marketing function to implement Global, Regional and Country marketing campaigns and initiatives
• Cooperate with Finance function to reduce Days Outstanding for improving corporate cash flow and bad debt
• Work with Human Resource function to plan and review required staffing head counts
• Develop Annual Operating Plan and revenue/cost target
• Develop Sources of Growth strategies to secure competitor business from major accounts and SME customers
• Undertake any projects/duties as assigned by the Regional Commercial Head
• Carry out regular co-visit/ calls with members of the sales team to monitor development of skills and to identify further areas for training and development.
• Implement Relationship sales tactics, including customer strategies to secure competitor business in major and key account portfolios and incorporate them into all major targets set for the sales team.
• Develop a high-performance service culture within the functional department.
• Plan, organize and direct an efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.
• Undertake any projects/duties as assigned by the Head of Commercial
• Carry out any task that is required by his or her superiors from time to time.

What you bring:

• 8-10years’ experience in Field Sales executive/management
• 5-8 years’ experience in a similar capacity and preferably in a mid-size organization of a related industry.
• Experience in building a sales team.
• Software skills (Sales Forecasting)
• Proficient in Microsoft Excel (advanced functions, data analysis, reporting, and dashboard creation).
• Proficient in Microsoft PowerPoint for presentation and reporting purposes.
• Strong analytical and quantitative skills.
• Ability to interpret, analyze, and present complex data in a meaningful manner.
• Strong ability to influence stakeholders through data-driven recommendations.
• Ability to work independently and manage multiple priorities under tight deadlines.