Retail Store Manager

INSPI Philippine; Cavite City; On-site; PHP 420,000 - 560,000; Full time

Job summary

INSPI Philippine is seeking a Retail Store Manager to lead a high-performing team in a fashion-focused, mall-based environment. The role emphasizes driving sales, elevating customer experiences, and maintaining brand standards across merchandising and operations.

The ideal candidate has strong leadership skills, a track record in retail management, and proficiency with POS systems, English and Filipino communication, plus willingness to work weekends and mall events.

Qualifications

• Bachelor's degree in Business, Retail Management, or related field.
• 3+ years as a Store Manager in the retail fashion industry.
• Proven ability to drive sales and manage KPIs in a high-traffic mall setting.
• Strong Leadership skills with experience in training and coaching teams.
• Knowledge of retail POS systems.
• Excellent in English and Filipino communication skills.
• Willing to work on weekends, holidays, and mall sale events.

Responsibilities

• Drive sales and achieve targets through coaching and sales strategies.
• Analyze daily/weekly sales reports and implement action plans.
• Monitor competitor activities and market trends to stay competitive.
• Provide VIP customer service and staff training on product knowledge and upselling.
• Recruit, train, and motivate a team of sales associates, cashiers, and stock clerks.
• Oversee store presentation, merchandising, and seasonal displays.
• Manage inventory, audits, budgets, and compliance with mall policies.
• Engage with Mall Management and participate in events.

Skills

Sales leadership

Team leadership

Communication (English/Filipino)

Training & coaching

Sales analytics

Education

Bachelor's degree in Business or Retail Management

Tools

Retail POS systems

Job description

Job Description :

The Retail Store Manager is responsible for driving sales, delivering exceptional customer experiences, and leading a high-performing team. The ideal candidate has a passion for fashion, strong leadership skills, and a proven track record in retail management.

Key Responsibilities

1. Sales & Business performance
   • Achieve and exceed monthly sales targets through effective team coaching and sales strategies.
   • Analyze daily/week sales reports(foot traffic, conversion rates, ATV) and implement action plans.
   • Monitor competitor activities and market trends to stay competitive.
2. Customer Experience & Service Excellence
   • Ensure VIP customers received personalized service(e.g., styling advice, loyalty rewards).
   • Handle customer complaints professionally and resolve issue to maintain brand reputation.
   • Train staff on product knowledge, upselling techniques, and brand ethos.
3. Team Leadership & Development
   • Recruit, Train and motivate a team of sales associates, cashiers, and stock clerks.
   • Conduct weekly meetings to align on sales goals, promotions, and operational updates.
   • Foster a positive work environment and manage staff schedules, attendance and performance reviews.
4. Visual and Merchandising & Store Presentation
   • Execute seasonal window displays and in-store layouts following brand guidelines.
   • Ensure merchandise is well - stocked, tagged, and displayed attractively.
   • Collaborate with the marketing team for in - store promotions and launch events.
5. Inventory & Operations Management
   • Oversee stock replenishment, conduct regular inventory audits, and minimize shrinkage.
   • Manage store budgets (OPEX, staffing, petty cash) and ensure cost efficiency.
   • Ensure compliance with Mall policies, safety standards, and company SOPs.
6. Community & Mall Engagement
   • Build relationship with Mall Management for better positioning and promotional opportunities.
   • Participate in mall-wide events, fashion shows, or pop-ups to increase brand visibility

Qualification & Skills:

• Bachelor's degree in Business, Retail Management, or related field.
• 3+years as a Store Manager in the retail fashion industry
• Proven ability to drive sales and manage KPIs in a high-traffic mall setting.
• Strong Leadership skills with experience in training and coaching teams.
• Knowledge of retail POS systems
• Excellent in English and Filipino communication skills.
• Willing to work on weekends, holidays, and mall sale events.

Preferred Qualification:

• Experience working in SM, Ayala , Robinsons or similar Tier 1 malls
• Background in life style or fast-fashion brands.
• Familiarity wit O2O (Online-to-Offline) retail strategies.