Store Manager - SM Baguio

Avid Sports Philippines Inc.; Benguet; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Avid Sports Philippines Inc. in Benguet seeks a Store Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will supervise staff, manage inventory, and ensure adherence to brand standards.

The ideal candidate has 3+ years in fashion retail management, a relevant bachelor's degree, and strong leadership and communication skills to optimize store performance.

Qualifications

• Bachelor's degree in Business Administration or a related field preferred.
• Retail management qualifications are preferred for related field requirements.
• Minimum of 3 years in a managerial role, ideally within fashion retail.
• Fashion retail experience is required for this position.
• Strong leadership and customer service skills with excellent communication.

Responsibilities

• Deliver outstanding customer service and engage customers to drive satisfaction.
• Lead and develop sales team; motivate, train, and support staff to meet targets.
• Drive sales and growth; implement strategies to attract new customers and improve profitability.
• Resolve customer issues professionally and promptly to maintain positive shopping experience.
• Ensure compliance with standards; maintain visual merchandising and brand guidelines.
• Monitor sales performance; prepare and analyze detailed sales reports using KPIs.
• Oversee daily store operations, including scheduling, budgeting, and financial records.
• Conduct merchandise analysis; track best-sellers and address stock challenges.
• Supervise inventory control, stock security, loss prevention, and replenishment accuracy.

Skills

Leadership

Customer service

Communication

Retail operations

Business acumen

Education

Bachelor's degree in Business Administration or related field

Job description

Store Manager – Responsibilities & Requirements

Key Responsibilities:

• Deliver Outstanding Customer Service:
  Ensure high levels of customer satisfaction through exceptional service and engagement.

• Lead and Develop Sales Team:
  Motivate, train, and support staff to meet and exceed sales targets.

• Drive Sales and Growth:
  Implement strategies to attract new customers, increase foot traffic, and improve profitability.

• Resolve Customer Issues:
  Handle complaints and concerns professionally and promptly to maintain a positive shopping experience.

• Ensure Compliance with Standards:
  Maintain operational efficiency and ensure adherence to visual merchandising and brand guidelines.

• Monitor Sales Performance:
  Prepare and analyze detailed sales reports using key retail KPIs to guide business decisions.

• Administrative Oversight:
  Manage day-to-day store operations, including scheduling, budgeting, and financial record updates.

• Merchandise Analysis:
  Track best-selling products, evaluate sell-through rates, and address merchandise-related challenges.

• Inventory Control:
  Supervise inventory handling, including stock security, loss prevention, and replenishment accuracy.

Requirements:

• Education:
  Bachelor's degree in Business Administration or a related field (preferred).

• Qualification Details:
  Retail Management qualifications are specifically preferred for related field requirements.

• Experience:
  Minimum of 3 years in a managerial role, ideally within the fashion retail industry.

• Industry Experience:
  Fashion retail experience is specifically required for this position.

• Leadership & Customer Service Skills:
  Strong leadership capabilities and proven experience managing customer relationships.

• Business Acumen:
  Solid understanding of retail operations and business management principles.

• Communication Skills:
  Excellent interpersonal and communication abilities, both verbal and written.