Retail Sales Support Administrator (FMCG) – Remote | Dayshift | HMO + 1 Dependent

Filta; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO healthcare for you and dependent(s

Internet allowance

13th-month bonus

Government-mandated benefits

Office in Manila

Wellness program

Birthday leave

Birthday treat

Welcome gift packs

Work anniversary gifts

Year-End Party

Christmas hamper

Job summary

Filta is seeking a Retail Sales Support & Administration professional to join our Manila-based team. You will provide high-level administrative support to the Australia-based Retail Manager, ensuring seamless operations and exceptional service delivery.

This role focuses on empowering the sales team, managing the retail inbox, and maintaining data integrity in the CRM. The ideal candidate has 2+ years in sales administration, strong communication skills, and solid CRM proficiency.

Qualifications

• 2+ years in a sales administration or commercial support role.
• Exceptional written and verbal communication skills.
• High proficiency in CRM systems and solid computer literacy.
• Meticulous attention to detail and strong numerical accuracy.
• Calm, adaptable approach to prioritizing in a fast-paced environment.

Responsibilities

• Support Retail Manager and sales staff to drive operational efficiency.
• Manage the retail sales inbox and provide top-tier service, including accurate order processing in the CRM.
• Maintain system data by entering promotional data, new product lines, and customer information.
• Generate sales reports and track account collection activities to support decisions.
• Identify workflow bottlenecks and propose practical improvements.

Skills

Sales admin exp

CRM proficiency

Communication skills

Numerical accuracy

Resilience

Tools

CRM software

Job description

Schedule: Monday to Friday, 7:00 AM – 4:00 PM PHT

About the Company

Our client is a family-owned Australian business that has served as a cornerstone of Melbourne’s food industry. Originally based in Brunswick, they transitioned to a purpose-built facility in Heidelberg West in 2018 to better support the growing demands of the foodservice and retail sectors across Melbourne and regional Victoria. With over four decades of experience, they have built a reputation as a trusted wholesale distributor dedicated to exceptional customer service and premium-quality products.

They are now looking for a Retail Sales Support & Administration professional to join their growing team.

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization)
• 13th-month bonus and Government-mandated benefits
• Computer will be provided + internet allowance
• Access to work in one of our Manila-based offices.
• Member Wellness Program
• Paid birthday leave + birthday treat.
• Welcome gift packs + Work anniversary gifts.
• Year-End Party + Christmas hamper.

What You’ll Be Doing

Reporting directly to the Australia-based Retail Manager, you will be a vital part of the Retail team, ensuring seamless operations and exceptional service delivery. Your mission is to provide high-level administrative assistance that keeps our sales engine running smoothly.

Your responsibilities will include:

• Empowering the Sales Team: Act as the primary support for the Brand Manager and retail sales staff to drive operational efficiency.
• Driving Customer Excellence: Manage the retail sales inbox and provide top-tier service support, including precise order processing in the CRM
• Optimizing Data Systems: Maintain system integrity by entering promotional data, new product lines, and accurate customer information
• Analytical Reporting: Generate insightful sales reports and track account collection activities to support strategic decision-making
• Continuous Improvement: Identify workflow bottlenecks and propose practical, innovative solutions to enhance team productivity.

What You’ll Bring:

• Experience: 2+ years in a sales administration or commercial support role
• Communication: Exceptional written and verbal skills with a knack for building internal and external relationships
• Technical Savvy: High proficiency in CRM systems and solid computer literacy
• Precision: Meticulous attention to detail and strong numerical accuracy
• Resilience: A calm, adaptable approach to handling priorities in a fast-paced environment.

Bonus Points For:

• Advanced skills in data visualization or advanced reporting tools
• A background in supporting executives with generalist administrative tasks.

Important: This role is open to PH citizens only. Applications must be submitted in English.