Retail Sales Support Administrator (FMCG) – Remote | Dayshift | HMO + 1 Dependent

Filta; Manila; Remote; PHP 246,000 - 402,000; Full time

Benefits offered by this job

HMO for you and dependent

20 SL/VL per year

13th month bonus

Internet allowance

Office access in Manila

Wellness program

Birthday leave

Welcome gifts

Job summary

Filta is seeking a Retail Sales Support & Administration professional to join our team in the Greater Manila area on a remote setup. You will support the Australia-based Retail Manager, ensuring smooth operations and excellent service delivery from the Philippines.

You will liaise with the sales team, handle orders via CRM, manage data integrity, and generate insightful reports. The role requires 2+ years in sales admin, strong communication, and CRM proficiency.

Qualifications

• 2+ years in a sales administration or commercial support role.
• Strong written and verbal communication.
• Proficient with CRM systems and computer literacy.
• Excellent numerical accuracy.

Responsibilities

• Support the Sales Team to drive operational efficiency.
• Manage the retail sales inbox and process orders in the CRM.
• Maintain data accuracy for products, promotions, and customers.
• Generate sales reports and track account activities.
• Identify bottlenecks and propose improvements to boost productivity.

Skills

CRM proficiency

Sales administration

Data entry

Reporting

Communication

Tools

CRM software

Excel

Job description

Full Time

Location: Remote - Greater Metro Manila Area
Schedule: Monday to Friday, 7:00 AM - 4:00 PM PHT

About the Company

Our client is a family-owned Australian business that has served as a cornerstone of Melbourne's food industry. Originally based in Brunswick, they transitioned to a purpose-built facility in Heidelberg West in 2018 to better support the growing demands of the foodservice and retail sectors across Melbourne and regional Victoria. With over four decades of experience, they have built a reputation as a trusted wholesale distributor dedicated to exceptional customer service and premium-quality products.

They are now looking for a Retail Sales Support & Administration professional to join their growing team.

Why You'll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization)
• 13th-month bonus and Government-mandated benefits
• Computer will be provided + internet allowance
• Access to work in one of our Manila-based offices.
• Member Wellness Program
• Paid birthday leave + birthday treat.
• Welcome gift packs + Work anniversary gifts.
• Year-End Party + Christmas hamper.

What You'll Be Doing

Reporting directly to the Australia-based Retail Manager, you will be a vital part of the Retail team, ensuring seamless operations and exceptional service delivery. Your mission is to provide high-level administrative assistance that keeps our sales engine running smoothly.

• Empowering the Sales Team: Act as the primary support for the Brand Manager and retail sales staff to drive operational efficiency.
• Driving Customer Excellence: Manage the retail sales inbox and provide top-tier service support, including precise order processing in the CRM
• Optimizing Data Systems: Maintain system integrity by entering promotional data, new product lines, and accurate customer information
• Analytical Reporting: Generate insightful sales reports and track account collection activities to support strategic decision-making
• Continuous Improvement: Identify workflow bottlenecks and propose practical, innovative solutions to enhance team productivity.

What You'll Bring

• Experience: 2+ years in a sales administration or commercial support role
• Communication: Exceptional written and verbal skills with a knack for building internal and external relationships
• Technical Savvy: High proficiency in CRM systems and solid computer literacy
• Precision: Meticulous attention to detail and strong numerical accuracy
• Resilience: A calm, adaptable approach to handling priorities in a fast-paced environment.

Bonus Points For

• Advanced skills in data visualization or advanced reporting tools
• A background in supporting executives with generalist administrative tasks.

Important Information

This role is open to PH citizens only. Applications must be submitted in Eng lish.

#filtacareers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.