Retail Sales Manager: Customer Growth & Performance

SM Fashion; Valenzuela; On-site; PHP 300,000 - 540,000; Full time

Job summary

SM Fashion in the Philippines is seeking a store manager to lead daily sales performance, monitor department results, and propose corrective actions to the Regional Manager. You will build relationships with the top 100 customers and convert complaints into satisfied shoppers.

You will train and supervise sales clerks, ensure displays meet standards, keep areas clean, and arrange fixtures. Daily checks on product knowledge, promos, store layout, and client-facing skills are expected to maintain

Qualifications

• Bachelor’s degree required.
• At least 2 years’ related retail managerial experience.
• Strong leadership and communication skills.

Responsibilities

• Monitors daily sales vs target; analyzes causes and proposes corrective actions to the Regional Manager.
• Builds relationships with top 100 customers and resolves complaints to satisfaction.
• Explains display standards to clerks and ensures items are arranged, areas clean, and fixtures repaired.
• Checks daily team knowledge, appearance, greetings, and communication standards.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor’s Degree in Business Administration

Job description

SM Fashion in the Philippines is seeking a store manager to lead daily sales performance, monitor department results, and propose corrective actions to the Regional Manager. You will build relationships with the top 100 customers and convert complaints into satisfied shoppers.

You will train and supervise sales clerks, ensure displays meet standards, keep areas clean, and arrange fixtures. Daily checks on product knowledge, promos, store layout, and client-facing skills are expected to maintain