Retail Sales Leader | Customer Experience & Performance

SM Fashion; Vincenzo A. Sagun; On-site; PHP 300,000 - 460,000; Full time

Job summary

SM Fashion in the Philippines is seeking a Store Manager to monitor daily sales against targets, identify performance gaps, and coordinate with the Regional Manager for prompt action. You will analyze results, adjust plans, and drive initiatives to improve margins and customer experience.

You will proactively engage top customers, resolve complaints, enforce display standards, and lead the team to ensure clean, inviting stores with excellent service.

Qualifications

• Bachelor’s Degree in Business Administration or similar.
• At least 2 years’ related retail work experience in a managerial role.
• Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.
• Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.
• Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.
• Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels).

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor’s Degree in Business Administration

Job description

SM Fashion in the Philippines is seeking a Store Manager to monitor daily sales against targets, identify performance gaps, and coordinate with the Regional Manager for prompt action. You will analyze results, adjust plans, and drive initiatives to improve margins and customer experience.

You will proactively engage top customers, resolve complaints, enforce display standards, and lead the team to ensure clean, inviting stores with excellent service.