Retail Sales and Operations Officer

Private Advertiser; Metro Manila; On-site; PHP 300,000 - 480,000; Full time

Job summary

Private Advertiser in Metro Manila is hiring a Retail Sales and Operations Officer to bridge sales performance with store operations. This full-time role focuses on optimizing in-store performance, merchandise, and customer satisfaction while driving revenue.

The ideal candidate has 2–3 years in retail management, strong leadership, and proficiency with inventory, POS systems and MS Office. Flexibility for retail hours is expected in a fast-paced fragrance retail environment.

Qualifications

• 2–3 years in retail management or store operations, preferably supervisory.
• Track record of meeting/exceeding sales targets and improving store metrics.
• Strong leadership and people management skills.
• Familiar with inventory, merchandising and POS systems.

Responsibilities

• Oversee daily store operations, stock management and visual merchandising.
• Monitor sales performance and implement strategies to grow revenue.
• Lead, train and motivate the sales team to hit targets.
• Manage inventory, ordering, receiving and stock rotation.
• Ensure compliance with policies, safety regulations and local requirements.
• Develop promotions and in-store events to drive footfall.
• Handle customer complaints professionally with positive resolutions.
• Prepare performance reports and sales forecasts for management.
• Collaborate with marketing for new product launches and campaigns.
• Conduct staff reviews and provide coaching for development.

Skills

Retail management

Leadership

Sales analytics

Communication

Problem-solving

MS Office

POS systems

Education

Diploma/degree in Business Administration or Retail Management

Tools

MS Office

Retail management software

POS systems

Job description

About the role

We are seeking a Retail Sales and Operations Officer to join a new fragrance company in Metro Manila. This is a full-time position that plays a critical role in driving store performance and operational excellence. As Retail Sales and Operations Officer, you will bridge sales performance and day-to-day store operations, ensuring that our retail environments run smoothly whilst maximizing customer satisfaction and revenue generation. This role is essential to achieving our strategic retail objectives and maintaining the high standards our customers expect.

Key responsibilities

• Oversee daily store operations, including stock management, visual merchandising, and store cleanliness to maintain brand standards

• Monitor and analyse sales performance, identifying trends and implementing strategies to drive revenue growth

• Lead, train and motivate the sales team to achieve or exceed sales targets and customer service excellence

• Manage inventory control, including ordering, receiving and stock rotation to minimise shrinkage

• Ensure compliance with company policies, health and safety regulations, and local retail requirements

• Develop and execute promotional campaigns and in-store events to increase customer engagement and footfall

• Handle customer complaints and escalations professionally, ensuring positive resolution

• Prepare and submit regular performance reports, sales forecasts and operational metrics to senior management

• Collaborate with marketing and merchandising teams to implement new product launches and seasonal campaigns

• Conduct staff performance reviews and provide coaching to support team development and career progression

What we're looking for

• 2 - 3 years of experience in retail management or store operations, preferably in a supervisory or management capacity

• Proven track record of achieving or exceeding sales targets and improving store performance metrics

• Strong leadership and people management skills with the ability to inspire and motivate diverse teams

• Excellent knowledge of retail operations, including inventory management, visual merchandising and point-of-sale systems

• Proficiency in Microsoft Office and retail management software systems

• Outstanding communication and interpersonal skills with the ability to work effectively at all levels

• Strong analytical and problem-solving abilities with a data-driven approach to decision-making

• Flexibility to work retail hours, including evenings, weekends and public holidays as required

• Diploma or degree in Business Administration, Retail Management, or a related field is preferred

• Experience in the consumer retail sector or managing high-volume retail environments would be advantageous

Ready to join our team?

If you meet the above criteria and are excited about making a meaningful impact in a fast-paced retail environment, we would love to hear from you.