Retail Operations Manager

SupportFinity™; Calabarzon; On-site; PHP 558,000 - 892,800; Full time

Job summary

SupportFinity™ is looking for a Retail Center Manager in Calabarzon, Philippines. You will oversee daily operations, maintain strong tenant relationships, and ensure the retail center meets high standards of cleanliness and functionality.

The ideal candidate has a Bachelor's degree in a related field and 5-8 years of relevant experience, with proven management skills in retail or property environments.

This role offers the opportunity to lead operations and enhance customer satisfaction, backed by a supportive team culture.

Qualifications

• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee daily operations of the retail center.
• Coordinate with engineering, security, housekeeping, and maintenance teams.
• Ensure compliance with local regulations and safety standards.
• Build and maintain strong relationships with tenants and retailers.
• Manage and monitor the retail center operating budget.

Skills

Retail Property Management

Facilities Management

Customer Experience Management

Leadership

Financial Management

Stakeholder Management

Education

Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or related field

Job description

Responsibilities

• Oversee daily operations of the retail center, ensuring all facilities, equipment, and common areas are properly maintained.
• Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
• Ensure the property meets high standards of cleanliness, safety, and functionality.
• Build and maintain strong relationships with tenants and retailers.
• Ensure tenant compliance with lease agreements, mall policies, and operating guidelines.
• Support tenant onboarding, store openings, renovations, and operational concerns.
• Manage and monitor the retail center operating budget and expenses; support revenue generation initiatives and assist in achieving occupancy and leasing targets.
• Provide reports and insights on operational performance, customer traffic, and tenant productivity.
• Ensure the retail center delivers a welcoming and enjoyable experience for shoppers and visitors; implement initiatives that enhance customer satisfaction and increase foot traffic; address customer feedback and operational issues promptly.
• Collaborate with the marketing team to support mall-wide promotions, seasonal campaigns, and special events; ensure operational readiness for events, product launches, and promotional activities.
• Ensure compliance with local regulations, safety standards, and company policies; implement emergency preparedness plans and risk management procedures; coordinate with government agencies for inspections, permits, and compliance requirements.
• Lead and supervise operations, facilities, and support staff within the retail center; set performance standards and monitor staff productivity and service quality; foster a culture of teamwork, accountability, and excellent customer service.

Qualifications

• Bachelors degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Key Competencies

• Retail Property Management
• Facilities and Operations Management
• Tenant and Stakeholder Relations
• Financial and Budget Management
• Customer Experience Management
• Leadership and Team Development