Operations Manager

Asticom Technology Inc; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Asticom Technology Inc. in Makati seeks an Operations Manager responsible for P&L, budgets, revenue, and receivables for a mall or retail center. You will oversee day-to-day operations, ensure policy compliance, and manage vendor relationships to drive performance.

The role requires strong financial analysis, budgeting, and leadership to mentor Operations Associates and improve customer experience and facility condition.

Qualifications

• Bachelor's degree in Business Management, Operations, Marketing, or related field.
• 5–8 years in mall, retail, property, or related industry.
• 3–5 years in a managerial or supervisory capacity.
• Strong understanding of mall/retail operations, merchant management, and property administration.
• Experience in budget management, financial analysis, revenue monitoring, and receivables management.

Responsibilities

• Take overall responsibility for the P&L, budget, revenue, and receivables of the assigned building, center, or area.
• Monitor financial performance, including gross revenues, operating expenses, merchant sales, and budget targets, and identify key performance drivers and opportunities for improvement.
• Analyze merchant sales performance against prior-year results, current-year budgets, sales targets, category benchmarks, and overall center performance.
• Implement billing and collection guidelines and work closely with the Billing and Collection team to ensure timely payments and effective receivables management.
• Prepare and manage quarterly budgets, including relevant business assumptions and forecasts.
• Oversee the day-to-day operations of the assigned area, ensuring compliance with company standards, policies, procedures, and service requirements.
• Monitor housekeeping, maintenance, facilities, and overall site conditions to ensure a safe, clean, functional, and well-maintained environment.
• Identify and implement operational improvements that enhance customer experience, facility condition, and overall business performance.
• Build and maintain strong, professional relationships with merchants and support initiatives that contribute to their business growth and long-term viability.
• Provide guidance, coaching, and mentorship to Operations Associates to support their professional development.

Skills

P&L management

Budgeting

Financial analysis

Merchant management

Operations leadership

Client relationships

Lease administration

Contract administration

Team mentorship

Communication skills

Education

Bachelor's degree in Business Management

Job description

About the role

This role involves taking overall responsibility for the P&L, budget, revenue, and receivables of an assigned building, center, or area. You will monitor financial performance, analyze merchant sales performance, implement billing and collection guidelines, and oversee day-to-day operations while ensuring compliance with company standards and policies.

Key responsibilities

• Take overall responsibility for the P&L, budget, revenue, and receivables of the assigned building, center, or area
• Monitor financial performance, including gross revenues, operating expenses, merchant sales, and budget targets, and identify key performance drivers and opportunities for improvement
• Analyze merchant sales performance against prior-year results, current-year budgets, sales targets, category benchmarks, and overall center performance
• Implement billing and collection guidelines and work closely with the Billing and Collection team to ensure timely payments and effective receivables management
• Prepare and manage quarterly budgets, including relevant business assumptions and forecasts
• Oversee the day-to-day operations of the assigned area, ensuring compliance with company standards, policies, procedures, and service requirements
• Monitor housekeeping, maintenance, facilities, and overall site conditions to ensure a safe, clean, functional, and well-maintained environment
• Identify and implement operational improvements that enhance customer experience, facility condition, and overall business performance
• Build and maintain strong, professional relationships with merchants and support initiatives that contribute to their business growth and long-term viability
• Provide guidance, coaching, and mentorship to Operations Associates to support their professional development

About you

• Bachelor's degree in Business Management, Operations Management, Marketing, Business Studies, Business Administration, Management, or a related field
• 5–8 years of relevant experience in mall, retail, property, or related industry
• At least 3–5 years of experience in a managerial or supervisory capacity
• Strong understanding of mall/retail operations, merchant management, and property administration
• Demonstrated experience in budget management, financial analysis, revenue monitoring, and receivables management
• Strong ability to analyze sales performance, financial results, and operational metrics and translate insights into actionable strategies
• Excellent merchant relationship management and customer service skills, with the ability to address concerns and build long-term business relationships
• Good knowledge of leasing processes and contract administration
• Strong communication, analytical, and problem-solving skills
• Strong leadership skills with the ability to manage teams, drive business results, and make sound operational decisions