Retail Growth & Operations Lead

Confidential; Filippine; In loco; PHP 550.000 - 850.000; Tempo pieno

Descrizione del lavoro

Confidential is seeking a proactive Retail Sales & Operations Lead in the Philippines to drive sales across assigned retail channels and oversee all aspects of retail operations. You will manage key accounts, staff supervisors, and distributor relationships while steering promotions, inventory, and profitability initiatives.

The role emphasizes strong leadership, collaboration with marketing and internal teams, and ensuring consistent customer experiences across locations.

Competenze

• Minimum 2 years of relevant experience in retail sales, kiosk operations, retail account management or a similar role.
• Experience managing Sales Promoters, merchandisers or agency-employed retail staff.
• Experience in pharmacy, health and beauty, skincare or FMCG retail channels is preferred.
• Ability to manage retail operations, identify sales opportunities and build strong relationships with retail partners, mall operators and staffing agencies.
• Good commercial understanding of sales targets, budgets, profit margins and basic profit and loss reporting.
• Proficiency in Microsoft Office, particularly Excel, for sales reporting, inventory monitoring, forecasting and basic data analysis.
• Strong people management, communication, negotiation, organizational and problem-solving skills.
• Proactive and hands-on, with the ability to work independently, manage multiple priorities and deliver results.
• Willingness to travel within the Philippines and work occasionally on weekends or public holidays to support retail activities.
• A qualification in Business, Marketing, Retail Management or a related field is preferred. Candidates with equivalent practical experience will also be considered.

Mansioni

• Drive sales growth across assigned retail channels by improving existing operations and identifying opportunities for expansion.
• Develop new retail opportunities, including accounts, kiosks, pop-ups and events.
• Manage relationships with key retail accounts and partners to improve product availability and sales.
• Negotiate stocking, promotions and retail placements within budgets.
• Assess new opportunities based on sales potential and costs, and set commercial priorities.
• Oversee daily retail operations including staffing, stock availability, customer service and product presentation.
• Establish operating procedures for sales reporting, stock handling and cash handling.
• Conduct regular site visits to review performance and address gaps.
• Coordinate with mall operators, partners and internal teams on openings and maintenance.
• Ensure Sales Promoters provide accurate product information and a positive customer experience.
• Work with supply chain, distributors and partners to maintain stock and timely replenishment.
• Monitor stock levels, sell-through and expiry risks to minimize stockouts.
• Ensure accurate stock records and regular reconciliation.
• Coordinate with stakeholders on distributor arrangements and pricing.
• Analyze sales and inventory data to improve allocation.
• Develop sales forecasts, channel plans and operating budgets.
• Manage sales targets and budgets for channels to ensure profitability.
• Monitor performance and implement corrective actions.
• Review channel profitability and costs; suggest improvements.
• Allocate resources across staffing, promotions and expansion.
• Prepare performance reports on sales, expenses, inventory and risks.
• Lead retail execution for new product launches with stock and listings.
• Collaborate with Marketing and partners on promotions.
• Monitor promotional performance and suggest improvements.
• Gather feedback to support business planning.
• Oversee daily deployment and performance of promoters and merchandisers.
• Coordinate staffing with agencies and internal teams.
• Set targets and review performance regularly.
• Provide coaching and product training to improve selling skills.
• Build a high-performing team with consistent follow-through.
• Monitor staffing costs and agency service levels.

Conoscenze

People management

Communication

Negotiation

Organizational skills

Problem-solving

Formazione

Bachelor's degree in Business, Marketing, Retail Management or related field

Strumenti

Microsoft Excel

Descrizione del lavoro

Confidential is seeking a proactive Retail Sales & Operations Lead in the Philippines to drive sales across assigned retail channels and oversee all aspects of retail operations. You will manage key accounts, staff supervisors, and distributor relationships while steering promotions, inventory, and profitability initiatives.

The role emphasizes strong leadership, collaboration with marketing and internal teams, and ensuring consistent customer experiences across locations.