Retail Lead

Confidential; Philippinen; Vor Ort; PHP 550.000 - 850.000; Vollzeit

Zusammenfassung

Confidential is seeking a proactive Retail Sales & Operations Lead in the Philippines to drive sales across assigned retail channels and oversee all aspects of retail operations. You will manage key accounts, staff supervisors, and distributor relationships while steering promotions, inventory, and profitability initiatives.

The role emphasizes strong leadership, collaboration with marketing and internal teams, and ensuring consistent customer experiences across locations.

Qualifikationen

• Minimum 2 years of relevant experience in retail sales, kiosk operations, retail account management or a similar role.
• Experience managing Sales Promoters, merchandisers or agency-employed retail staff.
• Experience in pharmacy, health and beauty, skincare or FMCG retail channels is preferred.
• Ability to manage retail operations, identify sales opportunities and build strong relationships with retail partners, mall operators and staffing agencies.
• Good commercial understanding of sales targets, budgets, profit margins and basic profit and loss reporting.
• Proficiency in Microsoft Office, particularly Excel, for sales reporting, inventory monitoring, forecasting and basic data analysis.
• Strong people management, communication, negotiation, organizational and problem-solving skills.
• Proactive and hands-on, with the ability to work independently, manage multiple priorities and deliver results.
• Willingness to travel within the Philippines and work occasionally on weekends or public holidays to support retail activities.
• A qualification in Business, Marketing, Retail Management or a related field is preferred. Candidates with equivalent practical experience will also be considered.

Aufgaben

• Drive sales growth across assigned retail channels by improving existing operations and identifying opportunities for expansion.
• Develop new retail opportunities, including accounts, kiosks, pop-ups and events.
• Manage relationships with key retail accounts and partners to improve product availability and sales.
• Negotiate stocking, promotions and retail placements within budgets.
• Assess new opportunities based on sales potential and costs, and set commercial priorities.
• Oversee daily retail operations including staffing, stock availability, customer service and product presentation.
• Establish operating procedures for sales reporting, stock handling and cash handling.
• Conduct regular site visits to review performance and address gaps.
• Coordinate with mall operators, partners and internal teams on openings and maintenance.
• Ensure Sales Promoters provide accurate product information and a positive customer experience.
• Work with supply chain, distributors and partners to maintain stock and timely replenishment.
• Monitor stock levels, sell-through and expiry risks to minimize stockouts.
• Ensure accurate stock records and regular reconciliation.
• Coordinate with stakeholders on distributor arrangements and pricing.
• Analyze sales and inventory data to improve allocation.
• Develop sales forecasts, channel plans and operating budgets.
• Manage sales targets and budgets for channels to ensure profitability.
• Monitor performance and implement corrective actions.
• Review channel profitability and costs; suggest improvements.
• Allocate resources across staffing, promotions and expansion.
• Prepare performance reports on sales, expenses, inventory and risks.
• Lead retail execution for new product launches with stock and listings.
• Collaborate with Marketing and partners on promotions.
• Monitor promotional performance and suggest improvements.
• Gather feedback to support business planning.
• Oversee daily deployment and performance of promoters and merchandisers.
• Coordinate staffing with agencies and internal teams.
• Set targets and review performance regularly.
• Provide coaching and product training to improve selling skills.
• Build a high-performing team with consistent follow-through.
• Monitor staffing costs and agency service levels.

Kenntnisse

People management

Communication

Negotiation

Organizational skills

Problem-solving

Ausbildung

Bachelor's degree in Business, Marketing, Retail Management or related field

Tools

Microsoft Excel

Jobbeschreibung

We are an established and growing consumer health and skincare company with a presence across multiple markets in Asia. Our company focuses on developing and marketing innovative skincare solutions that improve consumers' everyday well-being.

As we continue to strengthen our presence in the Philippines and expand across the region, we are looking for motivated and talented individuals who are passionate about making a difference and contributing to business growth.

Why Join Us?

1. Opportunities for Career Growth

Join a growing business where you can take ownership of your work, develop new skills and contribute to meaningful projects. We encourage continuous learning, fresh ideas and professional development.

2. Competitive Rewards and Benefits

We believe in recognizing employees for their contributions and supporting their well-being. Our compensation and benefits package includes:

• Competitive salary package
• Performance-based bonuses and incentives, where applicable
• Learning and development opportunities

3. A Collaborative and Supportive Work Environment

Be part of a team that values collaboration, open communication and mutual respect. You will have opportunities to work with colleagues across different functions and regional markets, exchange ideas and gain valuable experience in a dynamic business environment.

The Opportunity:

We are looking for a proactive, adaptable and results-driven individual to join our team as Retail Sales & Operations Lead.

The ideal candidate will be responsible for driving sales growth and profitability across assigned retail channels in the Philippines. This role involves overseeing retail operations, managing key retail relationships, identifying new business opportunities and supervising Sales Promoters and merchandisers to ensure strong sales performance and operational efficiency.

You will be responsible for achieving channel sales targets, managing operating budgets and improving retail profitability while ensuring effective retail execution, healthy inventory levels and a consistent customer experience.

Key Responsibilities:

1. Retail Channel Growth and Account Management

• Drive sales growth across assigned retail channels by improving existing operations and identifying opportunities for expansion.
• Develop new retail opportunities, including retail accounts, kiosks, pop-ups and events, based on commercial potential.
• Manage relationships with key retail accounts and business partners to improve product availability, visibility, merchandising and sales performance.
• Negotiate commercially sound stocking arrangements, promotional activities and retail placements within approved budgets and authority.
• Assess new business opportunities based on sales potential, operating costs and expected returns, and recommend commercial priorities to management.

2. Retail Operations and Execution

• Oversee daily retail operations, including staffing coverage, stock availability, customer service, product presentation and issue resolution.
• Establish and maintain operating procedures for sales reporting, stock handling, cash handling, opening and closing activities, and escalation of concerns.
• Conduct regular retail site visits to review performance, address operational gaps and maintain consistent standards.
• Coordinate with mall operators, retail partners and internal teams on retail openings, maintenance and operational requirements.
• Ensure Sales Promoters provide accurate product information and deliver a positive customer experience.

3. Inventory and Distribution Management

• Work with supply chain teams, distributors and retail partners to maintain adequate stock levels and ensure timely replenishment.
• Monitor stock levels, sell-through, stock ageing and expiry risks, and take action to minimize stockouts, overstocking and wastage.
• Ensure accurate stock records and regular stock reconciliation across assigned retail locations, investigating discrepancies promptly.
• Coordinate with relevant internal stakeholders on distributor arrangements, product pricing and channel-related matters to ensure commercial alignment.
• Analyze sales and inventory data to improve product allocation across retail locations and accounts.

4. Sales, Budget and Profitability Management

• Develop sales forecasts, channel plans and operating budgets aligned with business objectives.
• Manage sales targets and operating budgets for assigned retail channels, ensuring sustainable profitability.
• Monitor sales performance against targets, identify gaps and implement corrective actions.
• Review channel profitability and operating costs with management, recommending improvements to revenue, margins and cost efficiency.
• Allocate resources and spending across staffing, promotions, merchandising and expansion opportunities based on expected returns.
• Prepare regular performance reports covering sales, expenses, inventory, team productivity and key business risks.

5. Product Launches and Promotions

• Lead retail execution for new product launches, ensuring stock availability, product listings, merchandising materials and team readiness.
• Collaborate with Marketing and retail partners to plan and implement promotional activities that support sales growth and product visibility.
• Monitor promotional performance, evaluate results and recommend improvements.
• Gather customer, competitor and retailer feedback to support business planning and commercial decisions.

6. Sales Promoter and Merchandiser Management

• Oversee the daily deployment, attendance, performance and conduct of Sales Promoters and merchandisers.
• Coordinate with staffing agencies and relevant internal teams on recruitment, onboarding, staffing requirements and performance-related matters.
• Set clear sales and execution targets, communicate expectations and review individual performance regularly.
• Provide coaching and product training to improve selling skills, customer service and merchandising standards.
• Build a high-performing team through regular feedback, practical support and consistent follow-through.
• Monitor staffing costs, agency service levels and team productivity to ensure effective workforce deployment.

Job Requirements

• Minimum 2 years of relevant experience in retail sales, kiosk operations, retail account management or a similar role, with hands-on responsibility for sales performance and frontline teams.
• Experience managing Sales Promoters, merchandisers or agency-employed retail staff.
• Experience in pharmacy, health and beauty, skincare or FMCG retail channels is preferred.
• Ability to manage retail operations, identify sales opportunities and build strong relationships with retail partners, mall operators and staffing agencies.
• Good commercial understanding of sales targets, budgets, profit margins and basic profit and loss reporting.
• Proficiency in Microsoft Office, particularly Excel, for sales reporting, inventory monitoring, forecasting and basic data analysis.
• Strong people management, communication, negotiation, organizational and problem-solving skills.
• Proactive and hands-on, with the ability to work independently, manage multiple priorities and deliver results.
• Willingness to travel within the Philippines and work occasionally on weekends or public holidays to support retail activities.
• A qualification in Business, Marketing, Retail Management or a related field is preferred. Candidates with equivalent practical experience will also be considered.