Retail Customer Service Pro — Cebu, ₱23K/mo + Growth

Concentrix Philippines; Cebu City; On-site; PHP 312,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Health insurance coverage

Career development and training

Flexible scheduling options

Job summary

Concentrix Philippines in Mactan, Cebu, is hiring Customer Service Representatives for its retail division. As frontline staff, you will handle inquiries, resolve issues, and ensure positive customer experiences across our client brands.

The role requires a high school diploma, strong English communication, and a customer-centric mindset. You will work full-time with training and development opportunities, contributing to team performance and service excellence.

Qualifications

• High school diploma or equivalent
• Proven customer service experience in retail or call centre
• Excellent communication skills in English, both verbal and written
• Strong listening and problem-solving abilities with a customer-centric mindset
• Ability to multitask and handle multiple interactions
• Proficiency in using computer systems, CRM platforms, and MS Office applications
• Patience, empathy, and willingness to help customers resolve issues
• Flexible hours including potential shifts and weekends
• Reliability and punctuality with strong attendance

Responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency
• Address customer inquiries, concerns, and complaints in a timely and courteous manner
• Provide accurate information about retail products, services, and promotions
• Process orders, returns, and other transactions accurately and securely
• Document all customer interactions and transactions in the system with precision
• Identify and elevate complex issues to supervisors or specialized teams when necessary
• Maintain a positive attitude while managing multiple customer interactions
• Meet performance targets including call handling time, customer satisfaction scores, and quality metrics
• Actively participate in training sessions and continuous improvement initiatives
• Contribute to team goals and support colleagues to deliver exceptional service

Skills

Customer service

Communication skills

English proficiency

Multitasking

CRM systems

MS Office

Problem-solving

Patience

Education

High school diploma

Tools

CRM platforms

MS Office

Job description

Concentrix Philippines in Mactan, Cebu, is hiring Customer Service Representatives for its retail division. As frontline staff, you will handle inquiries, resolve issues, and ensure positive customer experiences across our client brands.

The role requires a high school diploma, strong English communication, and a customer-centric mindset. You will work full-time with training and development opportunities, contributing to team performance and service excellence.