Customer Service Pro — Elevate Retail in Mactan

Concentrix Philippines; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career development

Recognition programs

Mental health support

Flexible scheduling

Team culture

Job summary

Concentrix Philippines in Cebu is seeking passionate and dedicated Customer Service Representatives for our retail team in Mactan. This full-time role puts you at the frontline of customer interactions, handling inquiries, resolving issues, and ensuring a positive experience for our clients' customers.

The position offers competitive pay, health benefits, training and career growth opportunities, and a supportive work environment that values teamwork and service excellence.

Qualifications

• Proven customer service experience, preferably in retail or call centre environments.
• Excellent communication skills in English, both verbal and written.
• Ability to multitask and handle multiple interactions with composure.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and complaints timely and courteously.
• Provide accurate information about products, services, and promotions.

Skills

Customer service

English communication

Multitasking

CRM

Education

High school diploma or equivalent

Tools

MS Office

CRM platforms

Job description

Concentrix Philippines in Cebu is seeking passionate and dedicated Customer Service Representatives for our retail team in Mactan. This full-time role puts you at the frontline of customer interactions, handling inquiries, resolving issues, and ensuring a positive experience for our clients' customers.

The position offers competitive pay, health benefits, training and career growth opportunities, and a supportive work environment that values teamwork and service excellence.