Retail Customer Service Executive Immediate Start Available

Caldwell Communications; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Paid training from Day 1

Performance-based incentives

Career growth opportunities

Job summary

Caldwell Communications is hiring an entry-level Customer Service Representative for the Retail Account in Quezon City. This onsite role offers paid training, a competitive salary, and clear opportunities for growth.

Ideal for fresh graduates, career shifters, or applicants with no BPO experience who seek a start in customer service. Work is full-time onsite with shifting schedules and rapid learning on the job.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Good English communication skills (verbal and written)
• Strong customer service orientation and attention to detail
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries via phone, chat, or email related to retail products and services
• Assist with order placement, tracking, returns, and exchanges
• Provide accurate product information, pricing, and availability
• Resolve customer concerns professionally and efficiently
• Ensure a smooth and positive customer shopping experience
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Skills

English communication

Customer service

Attention to detail

Basic computer skills

Multitasking

Onsite availability

Willing to work shifting hours

Education

High School/Senior High School graduate

Job description

Customer Service Representative – Retail Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome

Quick Job Overview

Position: Customer Service Representative – Retail Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience Required: No experience required

Caldwell Communications is hiring Customer Service Representatives for our Retail Account in Quezon City. If you're looking for an entry-level call center job with paid training, competitive salary, and career growth, this opportunity is for you.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid retail training and upskilling programs
• Clear career growth opportunities

Role Summary

The Customer Service Representative – Retail Account will assist customers with product inquiries, order tracking, purchases, returns, exchanges, and general retail support. You will ensure a smooth and positive shopping experience by providing accurate information and resolving concerns efficiently.

This onsite Retail Account Customer Service Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for fresh graduates, career shifters, and applicants with no BPO experience who want to start a career in the customer service industry.

What You Will Do

• Handle customer inquiries via phone, chat, or email related to retail products and services
• Assist with order placement, tracking, returns, and exchanges
• Provide accurate product information, pricing, and availability
• Resolve customer concerns professionally and efficiently
• Ensure a smooth and positive customer shopping experience
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

High School or Senior High School graduate (college level or graduate is an advantage)

No Experience Required

Open to fresh graduates and career shifters

Good English communication skills (verbal and written)

Strong customer service orientation and attention to detail

Basic computer skills and ability to multitask

Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup

Shifting schedule including weekends, nights, and holidays

Paid training provided from Day 1

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real retail customer experience, and long-term career growth in the customer service industry.

LOCATION

Main Site

West Avenue, Quezon City

Other Sites

• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne

Frequently Asked Questions

• What types of concerns will I handle in a Retail Account? You'll assist customers with product inquiries, order tracking, online purchases, returns, refunds, exchanges, delivery updates, and general shopping-related concerns while providing excellent customer service.
• How much can I earn as a Retail Account Customer Service Representative? Successful applicants can earn up to ₱26,000 monthly basic salary, with additional opportunities to receive performance-based incentives and bonuses depending on account qualifications.
• Can I apply even if I don't have BPO or call center experience? Yes. No BPO experience is required. This position is open to fresh graduates, career shifters, and first-time job seekers. You'll receive comprehensive paid training before handling live customer interactions.
• What kind of training will I receive before taking customer inquiries? Training includes customer service fundamentals, retail account processes, order management, system navigation, communication skills, and company procedures to help you confidently perform your role.
• Is the Retail Account a good starting point for a BPO career? Yes. Retail accounts are often recommended for beginners because they help develop essential skills in customer service, communication, problem-solving, and order management, providing a solid foundation for future career growth in the BPO industry.

AI Job Summary

Retail Account Customer Service Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position with no BPO experience required, making it ideal for fresh graduates and career shifters. Enjoy paid training from Day 1, performance-based incentives, and career growth while assisting customers with orders, product inquiries, returns, refunds, exchanges, and retail support. This role is ideal for candidates searching for Retail Account jobs in Quezon City, call center jobs for fresh graduates, no experience BPO jobs, entry-level customer service jobs, onsite call center jobs in the Philippines.