Retail Customer Service

Wipro; Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

Wipro in Quezon City, Philippines is seeking an entry-level Customer Service Specialist to provide effective support and resolve client issues, with escalation as needed to meet SLAs.

You will handle inquiries, upsell relevant products, and maintain a professional, customer-oriented approach during shifts including weekends and holidays.

Qualifications

• Fresh graduates welcome; no work experience required.
• High School graduate (old curriculum) or Senior High School graduate (new curriculum).
• Experience in upselling, cross-selling, or customer-facing roles is an advantage.
• Willing to work shifting schedule including weekends and holidays.
• Good English communication skills, both verbal and written.
• Customer-oriented with a positive attitude and strong problem-solving skills.

Responsibilities

• Assist customers with inquiries, concerns, and service requests
• Provide accurate information about products and services
• Deliver exceptional customer experience in every interaction
• Identify opportunities to recommend relevant products and services through upselling
• Meet customer satisfaction and performance targets
• Maintain professionalism and compliance with company policies

Skills

Customer service

Upselling

English communication

Problem-solving

Willingness to learn

Shifting schedule

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

Job description

Role Purpose

The purpose of the role is to provide effective customer support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Location: Quezon City Work Setup: Shifting Schedule

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• No work experience required
• Fresh graduates and career starters are welcome to apply
• Experience in upselling, cross-selling, or customer-facing roles is an advantage
• Strong willingness to learn and perform upselling when needed
• Willing to work on a shifting schedule, including weekends and holidays
• Good English communication skills, both verbal and written
• Customer-oriented with a positive attitude and strong problem-solving skills

Job Responsibilities

• Assist customers with inquiries, concerns, and service requests
• Provide accurate information about products and services
• Deliver exceptional customer experience in every interaction
• Identify opportunities to recommend relevant products and services through upselling
• Meet customer satisfaction and performance targets
• Maintain professionalism and compliance with company policies

Mandatory Skills: Customer Service Helpdesk .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.