Retail Associate

Wipro Philippines Inc.; Cebu City; On-site; PHP 167,000 - 212,000; Full time

Job summary

Wipro Limited in Cebu is seeking a capable Retail Associate to engage customers, quote prices, and process orders while promoting products and services. You will adhere to scripts, explain promotions, and document sales information; you will also help with up-selling and basic troubleshooting.

This role requires strong customer service skills and a willingness to learn about computers, with the ability to handle objections and communicate clearly.

Qualifications

• Customer service experience with helpdesk basics.
• Ability to assist customers and relay information clearly.
• Basic product and service knowledge to support upsell opportunities.

Responsibilities

• Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services.
• Explain services and promotions to customers adhering to script, Client and government regulations.
• Up-sell and cross-sell products or services to customers where appropriate.
• Complete appropriate paperwork and record necessary customer sales information at time of sale.
• Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected numbers or lack of interest.
• Participate in projects, duties, and other tasks assigned by management.
• Make recommendations to implement improved processes.
• Demonstrate skills in customer service and basic troubleshooting.

Job description

Job Title:Retail Associate

City:Cebu

State/Province:Cebu State

Posting Start Date:7/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

• Communicate with potential customers by phone to solicit orders and quote prices to persuadecustomers to buy Client products or services.
• Explain services and special promotions to customers adhering to script, Client and government regulations.
• Up-sell and / or cross-sell products or services to customers where appropriate.
• Complete appropriate paperwork and record necessary customer sales information at time of sale.
• Document status of all calls indicating leads generated or leads which could not be pursued due toeither disconnected phone numbers or lack of interest.
• Participate in projects, duties, and other tasks assigned by management .
• Make recommendations to implement improved processes.
• Basic Customer Service Skills.
• Demonstrate through communication, genuine interest and concern to what the customer/client istelling them.
• Demonstrates a willingness to help.
• Able to complete basic troubleshooting.
• Able to speak intelligently to computing and computing components.
• An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the latest and greatest as it relates to Computers.
• Problem solving skills.
• Able to sell service to customers that are not able to repair service themselves.
• Making sure that the customer understands the benefits of what they are receiving and able to handle reluctance/objections.
• Candidate shall be responsible for all risk management & compliance activities as applicable to thisfunctional role

Mandatory Skills: Customer Service Helpdesk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.