Customer Support for Retail Account (Nonvoice)

TalentSync Training and Development; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

TalentSync Training and Development is seeking a dedicated Customer Support for Retail Account (Nonvoice) based in Davao City. The role focuses on delivering high-quality support through email, chat, and tickets to retail clients, ensuring satisfaction and retention.

You will respond promptly, troubleshoot issues, and document interactions in our support system, while maintaining data accuracy and confidentiality. The position is full-time and onsite in Davao City.

Qualifications

• Experience in customer support, nonvoice, preferably in retail or similar consumer-facing industry.
• Excellent written communication, clear, empathetic responses.
• Strong problem-solving abilities with a customer-first mindset.
• Proficiency with customer support software, ticketing systems, and email management tools.
• Ability to multitask and manage multiple inquiries simultaneously.
• High attention to detail with customer data.
• Patient and professional in challenging interactions.
• Fast typing speed for keyboard-based communication.
• Basic knowledge of retail operations and sales processes.

Responsibilities

• Respond to inquiries via email, live chat, and support tickets promptly and professionally.
• Troubleshoot issues and provide solutions aligned with policies.
• Document all interactions in the CRM or support system.
• Maintain records of account information and transaction history.
• Provide product information and guidance on retail account services.
• Monitor response times and uphold service quality and accuracy.
• Identify opportunities for process improvements and share with management.
• Maintain confidentiality and data protection protocols.

Skills

Customer support

Written communication

Problem-solving

Ticketing systems

Multitasking

Attention to detail

Patience

Fast typing

Retail operations knowledge

Independent yet collaborative

Tools

Ticketing systems

Email management tools

Job description

About the role

We are seeking a dedicated Customer Support for Retail Account (Nonvoice) specialist to join the team at TalentSync Training and Development. This is a full-time position based in Davao City, Davao del Sur. In this role, you will provide exceptional customer support through nonvoice channels, including email, chat, and ticketing systems, to our retail clients. You will be a key player in ensuring customer satisfaction and retention by delivering timely, professional, and solution-focused support across multiple communication platforms.

Key responsibilities

• Respond to customer inquiries through email, live chat, and support ticketing systems in a timely and professional manner
• Troubleshoot customer issues and provide effective solutions aligned with company policies and procedures
• Document all customer interactions accurately in the support management system for quality assurance and future reference
• Maintain detailed records of customer account information and transaction history

• Provide product information and guidance to customers regarding retail account services
• Monitor response times and maintain high standards of service quality and accuracy

• Identify and communicate opportunities for process improvements to management
• Maintain confidentiality and adhere to data protection protocols at all times

What we're looking for

• Proven experience in customer support, preferably in a nonvoice environment within retail or a similar customer-facing industry
• Excellent written communication skills with the ability to craft clear, professional, and empathetic responses
• Strong problem-solving abilities and a customer-first mindset
• Proficiency in using customer support software, ticketing systems, and email management tools
• Ability to multitask effectively and manage multiple customer inquiries simultaneously
• High level of attention to detail and accuracy when handling customer information
• Patience and professionalism when dealing with challenging customer situations
• Fast typing speed and comfort with keyboard-based communication
• Basic knowledge of retail operations and sales processes
• Ability to work independently while remaining part of a collaborative team environment
• Preferred: Experience with retail account management or e-commerce platforms

Ready to join our team?

If you are a detail-oriented professional with excellent written communication skills and a passion for delivering exceptional customer support, we would love to hear from you.