Customer Service Representative – Retail Account

Metacom Careers; Bacoor; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Paid Training

22 Paid Leaves

HMO

13th Month Pay

Government-Mandated Benefits

Career Growth Opportunities

Job summary

Metacom Careers in Molino, Bacoor, Cavite is seeking candidates for a customer service role. Freshers are welcome; you will handle inquiries, provide accurate information, and document interactions to meet quality and customer satisfaction goals.

Requirements include excellent English, strong interpersonal skills, and the ability to work in a fast-paced environment. On-site, with shifting schedules, paid training, and government-mandated benefits are offered.

Qualifications

• High School Graduate, ALS Graduate or Senior High School Graduate required.
• Excellent English communication and interpersonal skills.
• Ability to provide accurate information and appropriate solutions.
• Experience in customer service is not required but welcome.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist customers with product and service-related concerns.
• Document customer interactions accurately.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English proficiency

Customer service

Problem solving

Attention to detail

Basic computer skills

Fast-paced environment

Education

High School Graduate

ALS Graduate

Senior High School Graduate

Job description

Role Description

Join our

Freshers are welcome!

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist customers with product and service-related concerns.
• Document customer interactions accurately.
• Meet quality, productivity, and customer satisfaction targets.

Role Description

Join our Retail Account in Molino, Bacoor, Cavite and provide excellent customer service by assisting customers with their inquiries, concerns, and account needs.

Freshers are welcome!

Key Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and appropriate solutions.
• Assist customers with product and service-related concerns.
• Document customer interactions accurately.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• No Call Center Experience Required
• High School Graduate (Old Curriculum) / ALS Graduate
• Senior High School Graduate
• C1 English proficiency
• Open to Freshers
• Willing to work onsite in Molino, Bacoor, Cavite
• Amenable to a shifting schedule

Skills & Competencies

• Excellent English communication skills
• Strong customer service and interpersonal skills
• Good problem-solving and analytical skills
• Good comprehension and attention to detail
• Basic computer and navigation skills
• Ability to work in a fast-paced environment

What We Offer

• Paid Training
• 22 Paid Leaves
• HMO
• 13th Month Pay
• Government-Mandated Benefits
• Career Growth Opportunities