Entry-Level Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Quezon City is seeking a Customer Service Representative to assist customers with inquiries and issues. This entry-level role requires strong communication skills and proficiency in English. The candidate will handle inbound and outbound calls and document customer interactions accurately. Join a dynamic team to enhance your customer service skills in a fast-paced environment.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Entry-level (0–1 years).
• Strong customer service skills and proficiency in the English language.
• Familiarity with call centre operations.

Responsibilities

• Handle inbound and outbound calls to provide exceptional customer service.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service efficiency.
• Participate in training sessions to enhance product knowledge.

Skills

Strong customer service skills

Proficiency in the English language

Familiarity with call centre operations

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Education

High School diploma or equivalent

Job description

A leading customer service provider in Quezon City is seeking a Customer Service Representative to assist customers with inquiries and issues. This entry-level role requires strong communication skills and proficiency in English. The candidate will handle inbound and outbound calls and document customer interactions accurately. Join a dynamic team to enhance your customer service skills in a fast-paced environment.