Retail Customer Experience Associate — Onsite Taguig

Metacom Careers; Philippines; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Incentives

HMO Health & Wellness

Job training

Professional development

Zusammenfassung

Metacom Careers is hiring a Customer Service Representative for our Retail Account in McKinley, Taguig. No prior BPO experience is required; fresh graduates are welcome. You will assist customers, handle inquiries, and ensure a positive service experience in a fast-paced environment.

We welcome college graduates from any field, with English proficiency at CEFR B2 and strong communication skills. On-site work at Taguig is expected, with potential for growth and development through training.

Qualifikationen

• Must be a college graduate from any course/field.
• English proficiency at CEFR B2 or higher.
• Strong communication, listening, and comprehension skills.
• Customer-oriented and professional in dealing with customers.
• Able to work in a fast-paced customer service environment.

Aufgaben

• Provide professional and courteous customer service through various channels.
• Assist customers with inquiries about products, services, orders, and account concerns.
• Understand customer needs and provide accurate solutions.
• Handle customer complaints with patience and professionalism.
• Process requests and transactions accurately per procedures.
• Provide clear and timely information to customers.
• Document interactions and maintain records when required.
• Coordinate with internal teams to resolve concerns.
• Adhere to company policies and customer service guidelines.
• Maintain a professional and positive attitude during interactions.
• Meet productivity, quality, and customer satisfaction targets.
• Perform other duties related to customer service as assigned.

Kenntnisse

CEFR B2 English

Strong communication

Customer-oriented

Problem solving

Team player

Ausbildung

College degree

Jobbeschreibung

Metacom Careers is hiring a Customer Service Representative for our Retail Account in McKinley, Taguig. No prior BPO experience is required; fresh graduates are welcome. You will assist customers, handle inquiries, and ensure a positive service experience in a fast-paced environment.

We welcome college graduates from any field, with English proficiency at CEFR B2 and strong communication skills. On-site work at Taguig is expected, with potential for growth and development through training.