Customer Experience Associate – On-site in Taguig

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Incentives

Job summary

A recruitment outsourcing company is seeking a Customer Service Representative to handle customer inquiries and resolve complaints. The role requires prompt responses via various channels and maintaining accurate records. Ideal candidates should be college undergraduates or fresh graduates with at least 1 year of experience in an international voice account. This position is based on-site in Taguig and offers a full-time schedule.

Qualifications

• Must be a college undergraduate or fresh graduate.
• At least 1 year of experience in an international voice account.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints in a professional, efficient manner.
• Provide accurate, valid, and complete information using appropriate methods/tools.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and resolution.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with other departments to resolve complex issues.
• Stay up to date with product knowledge, policies, and procedures.

Skills

Customer inquiry response

Complaint resolution

Order processing

Education

College Undergraduate or Fresh Graduate

Job description

A recruitment outsourcing company is seeking a Customer Service Representative to handle customer inquiries and resolve complaints. The role requires prompt responses via various channels and maintaining accurate records. Ideal candidates should be college undergraduates or fresh graduates with at least 1 year of experience in an international voice account. This position is based on-site in Taguig and offers a full-time schedule.