Retail Chat & Email Support Specialist — 4‑Month Contract

Symbos; Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

Symbos in the Philippines is hiring a Customer Support Associate for a New Zealand-based online retailer on a four-month fixed-term contract. The role is non-voice and involves chat and email support as well as back-office processing, all onsite in Ortigas.

You will respond to customer inquiries, update orders, and manage account-related concerns with accuracy and care. Join a collaborative team and exercise strong written English, excellent attention to detail and the ability to work across

Qualifications

• Senior High School graduate or equivalent qualification.
• 6–12 months of BPO experience is highly preferred, especially in back-office processing, chat or email support.
• Strong written English communication skills with professional and empathetic responses.
• Attention to detail with good organizational and time-management skills.
• Comfortable working across multiple systems and managing competing tasks.

Responsibilities

• Respond to customer enquiries via chat and email in a professional, accurate, and customer-focused manner.
• Assist with order updates, delivery enquiries, account concerns, returns, exchanges and other retail-related requests.
• Complete data updates, order processing and case documentation accurately and efficiently.
• Maintain clear records of customer interactions across relevant systems.
• Monitor cases and complete follow-ups within agreed turnaround times.
• Escalate complex or unresolved concerns to the appropriate team.
• Follow retail processes, policies, security requirements and service standards.
• Meet expectations for quality, accuracy, productivity and turnaround time.

Skills

Written English

Detail oriented

Multitasking

Customer service mindset

Education

Senior High School diploma

Tools

CRM systems

Ticketing platforms

Job description

Symbos in the Philippines is hiring a Customer Support Associate for a New Zealand-based online retailer on a four-month fixed-term contract. The role is non-voice and involves chat and email support as well as back-office processing, all onsite in Ortigas.

You will respond to customer inquiries, update orders, and manage account-related concerns with accuracy and care. Join a collaborative team and exercise strong written English, excellent attention to detail and the ability to work across