Chat & Email Customer Support – 4-Month Onsite (Ortigas)

Symbos Managed Services Inc; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Symbos is hiring a Customer Support Associate for a four-month fixed-term contract in Ortigas, Philippines. The role centers on non-voice support via chat and email, plus back-office processing and managing order/account-related requests onsite.

You'll join a New Zealand-based online retailer's customer operations, delivering accurate, empathetic service and maintaining records to a high standard. Senior High School or equivalent is required with 6–12 months BPO experience preferred.

Qualifications

• Senior High School graduate or equivalent qualification.
• 6–12 months of BPO experience, preferably back-office processing, chat or email support.
• Strong written English communication with clear, professional, empathetic responses.
• High attention to detail with organizational, time management and problem-solving skills.
• Comfortable working across multiple systems and managing competing tasks.
• Customer-first mindset; able to work independently and as part of a team.
• Onsite in Ortigas; flexible to day shifts.

Responsibilities

• Respond to customer inquiries via chat and email in a professional, accurate and customer-focused manner.
• Assist with order updates, delivery inquiries, account concerns, returns and exchanges.
• Complete data updates, order processing and case documentation accurately.
• Maintain clear and complete records of customer interactions across relevant systems.
• Monitor assigned cases and complete follow-up within agreed turnaround times.
• Escalate complex, sensitive or unresolved concerns to the appropriate team.
• Follow retail processes, policies, security requirements and service standards.
• Meet agreed expectations for quality, accuracy, productivity and turnaround time.

Skills

Written English communication

Attention to detail

Time management

Independent working

Team collaboration

Education

Senior High School diploma

Tools

CRM platforms

Ticketing systems

Job description

Symbos is hiring a Customer Support Associate for a four-month fixed-term contract in Ortigas, Philippines. The role centers on non-voice support via chat and email, plus back-office processing and managing order/account-related requests onsite.

You'll join a New Zealand-based online retailer's customer operations, delivering accurate, empathetic service and maintaining records to a high standard. Senior High School or equivalent is required with 6–12 months BPO experience preferred.