Retail BPO Training Specialist – Onsite Cebu

Wipro Ltd.; Cebu City; Presencial; PHP 350.000 - 520.000; Jornada completa

Descripción de la vacante

Wipro Limited in Cebu City is seeking an experienced Trainer to join our Retail Operations team onsite. The successful candidate will manage end-to-end training delivery, ensuring employees have the knowledge, skills, and confidence to succeed in the program.

You will facilitate training for a retail operations account, prepare reports, monitor trainee performance, and collaborate with Operations to align initiatives with business needs.

Formación

• At least 2 years of overall BPO experience.
• At least 1 year of experience in training facilitation, preferably in BPO/operations.
• Strong presentation, facilitation, communication, and stakeholder management skills.
• College degree preferred or 2 years of college with relevant training/BPO experience.

Responsabilidades

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.
• Conduct new hire, process, product, and refresher training as required.
• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.
• Monitor trainee performance and identify knowledge or performance gaps.
• Recommend and implement training improvements based on results and feedback.
• Collaborate with Operations and other stakeholders to align training with business needs.
• Support continuous improvement of training materials, methodologies and effectiveness.

Conocimientos

Presentation

Facilitation

Communication

Stakeholder management

Educación

College degree preferred

Two years of college considered

Descripción del empleo

Wipro Limited in Cebu City is seeking an experienced Trainer to join our Retail Operations team onsite. The successful candidate will manage end-to-end training delivery, ensuring employees have the knowledge, skills, and confidence to succeed in the program.

You will facilitate training for a retail operations account, prepare reports, monitor trainee performance, and collaborate with Operations to align initiatives with business needs.