BPO Assistant Manager - Cebu City (retail account)

TASQ Staffing Solutions; Cebu City; On-site; PHP 502,200 - 669,600; Full time

Job summary

A staffing solutions company is looking for a BPO Assistant Manager in Cebu City, specializing in retail. This role requires 4 to 6 years of experience as a Team Lead in voice operations. Responsibilities include staff management, customer relations, and operational support. The position is 100% onsite with a dynamic schedule of 24x7. Ideal candidates should be college graduates or those with second-year college completion.

Qualifications

• 4 to 6 years experience as a Team Lead in any voice LOBs, preferably in retail.

Responsibilities

• Manage recruitment, training, performance evaluations, scheduling, and employee concerns.
• Interact with customers and handle complaints to ensure a positive experience.
• Involve in inventory management and maintaining store standards.
• Facilitate communication between management and staff.

Skills

Team Leadership

Customer Service

Communication Skills

Operational Support

Education

2nd year completed/College Graduate

Job description

BPO Assistant Manager - Cebu City (retail account)

Job Openings BPO Assistant Manager - Cebu City (retail account)

About the job BPO Assistant Manager - Cebu City (retail account)

About the job: Assistant Manager - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date: 12-Sep

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

ShiftSchedule | Rest Days:24x7

Educational Requirement: 2nd year completed / College Graduate

Work Experience:

• 4 to 6 years experience as a Team Lead in any voice LOBs (preferably in the retail domain)

Responsibilities:

• Staff Management: This includes tasks like recruitment, training, performance evaluations, scheduling, and addressing employee concerns.
• Customer Relations: Assistant managers often interact with customers, handle complaints, and ensure a positive customer experience.
• Operational Support: They might be involved in inventory management, maintaining store standards, ensuring safety, and contributing to the overall efficiency of the business.
• Communication and Coordination: They act as a bridge between management and staff, relaying information, implementing procedures, and facilitating communication.