Customer Service Representative (CSR) w/ Experience | QC

Asticom Technology Inc; Quezon City; On-site; PHP 223,000 - 246,000; Full time

Benefits offered by this job

HMO

Job summary

Asticom Technology Inc in Quezon City is seeking a customer service professional on a 6-month onsite contract (extendable). You will manage and resolve high-volume inquiries, provide solutions, and escalate when needed.

The role runs Monday to Friday, 8 AM to 5 PM, with 22 workdays per month. Salary ranges from ₱20,000 to ₱22,000 plus an HMO, and you will follow established policies and ensure data privacy. Strong communication, empathy, and accuracy are essential to meet team KPIs.

Qualifications

• At least 2 years of experience in the customer service industry.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-volume customer concerns and inquiries.
• Strong attention to detail and ability to follow established policies and processes.

Responsibilities

• Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.
• Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.
• Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.

Skills

Customer service

Communication

Problem solving

High-volume handling

Policy compliance

Education

4-year course

Job description

Qualifications

• Graduate of any 4-year course

• At least 2 years of experience in the customer service industry

• Strong customer service, communication, and problem-solving skills

• Ability to handle high-volume customer concerns and inquiries

• Strong attention to detail and ability to follow established policies and processes

Job Description

• Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.

• Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.

• Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.

Contract: 6 Months (Extendable depending on performance)
Location: GTC, Quezon City
Work Arrangement: Onsite
Schedule: Monday to Friday, 8AM to 5PM
Workdays: 22 days/month
Salary: ₱20,000 – ₱22,000 + HMO