On-site CSR: Retail & Customer Experience Specialist (QC)

TASQ Staffing Solutions; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is seeking a Retail Associate / Customer Service Representative to join our team in Quezon City. You will handle inquiries via phone, email, and chat, aim for first-contact resolution, and maintain thorough records of interactions to support excellent service.

The role requires strong English communication, on-site availability in Quezon City, and willingness to work shifting schedules.

Qualifications

• Must have completed at least Senior High School, 2nd year college, or a 2-year vocational/associate degree.
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience.
• Strong command of English, both spoken and written.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

English communication

Education

Senior High School / 2nd year college / vocational/associate

HS Graduate (Old Curriculum) with 1 year BPO experience

Job description

Tasq Staffing Solutions is seeking a Retail Associate / Customer Service Representative to join our team in Quezon City. You will handle inquiries via phone, email, and chat, aim for first-contact resolution, and maintain thorough records of interactions to support excellent service.

The role requires strong English communication, on-site availability in Quezon City, and willingness to work shifting schedules.