Restaurant Supervisor

EMBLUJU INC.; Makati; Sur place; PHP 279 000 - 469 000; Plein temps

Avantages offerts par ce poste

Meal allowances

Centralized service charges

Career advancement

Professional development opportunities

Résumé du poste

EMBLUJU INC. in Rockwell, Makati City, Metro Manila is seeking a skilled Restaurant Supervisor to lead daily front-of-house and back-of-house operations, ensuring service excellence and strict adherence to food safety standards.

You will supervise staff, coordinate with kitchen, monitor food preparation, manage inventory, and address customer concerns to uphold quality and guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Proven experience as a Restaurant Supervisor or similar supervisory role in food service.
• In-depth knowledge of food safety standards, hygiene protocols and handling.
• Strong understanding of food technology principles and their restaurant applications.
• Excellent leadership and ability to motivate and develop staff.
• Outstanding communication and customer-focused mindset.
• Proficient with POS systems and restaurant management software.
• Ability to work under pressure in a fast-paced setting.
• Knowledge of local health codes and Philippines food safety regulations.
• Certification in food safety or hospitality management is preferred.
• Flexible to work varied shifts including evenings and holidays.

Responsabilités

• Supervise front-of-house and back-of-house staff for efficient service.
• Monitor food preparation, plating, and presentation for safety and quality.
• Conduct regular food safety inspections and maintain hygiene records.
• Train and mentor staff on food safety, service, and operations.
• Manage inventory, track stock usage, and report discrepancies.
• Address customer complaints professionally and resolve issues.
• Enforce hygiene and sanitation standards across the restaurant.
• Prepare incident reports and performance metrics for management.
• Coordinate with kitchen to minimize waste and optimize portions.
• Ensure compliance with health regulations.

Connaissances

Leadership

Team management

Communication

Food safety knowledge

Customer focus

Formation

Food safety management certification

Outils

POS systems

Restaurant management software

Description du poste

About the role

We are seeking a skilled and dedicated Restaurant Supervisor to join the team at EMBLUJU INC. in Rockwell, Makati City, Metro Manila. This is a full-time position that plays a crucial role in ensuring the smooth day-to-day operations of our restaurant whilst maintaining the highest standards of food safety and quality. As a Restaurant Supervisor, you will bridge the gap between management and front-line staff, overseeing service delivery, food preparation standards, and customer satisfaction. Your leadership and attention to detail will be essential in maintaining our commitment to excellence in food technology and safety within the hospitality sector.

Key responsibilities

• Supervise and coordinate front-of-house and back-of-house staff to ensure efficient service and adherence to operating procedures

• Monitor food preparation, plating and presentation to ensure compliance with food safety standards and quality benchmarks

• Conduct regular food safety inspections and maintain detailed records of temperature checks, storage conditions and hygiene protocols

• Train and mentor restaurant staff on food safety procedures, customer service excellence and operational best practices

• Manage inventory levels, track stock usage and report discrepancies to management

• Address customer complaints professionally and ensure swift resolution to maintain customer satisfaction

• Enforce hygiene and sanitation standards across all areas of the restaurant, including kitchen facilities and dining spaces

• Prepare and submit incident reports, food safety documentation and performance metrics to senior management

• Coordinate with kitchen staff to minimize food waste and optimize portion control

• Ensure compliance with local health regulations and food safety legislation

What we're looking for

• Proven experience as a Restaurant Supervisor or similar supervisory role within the food service industry

• In-depth knowledge of food safety standards, hygiene protocols and food handling best practices

• Strong understanding of food technology principles and their application in a restaurant environment

• Excellent leadership and team management skills with the ability to motivate and develop staff

• Outstanding communication abilities and a customer-focused mindset

• Proficiency in point-of-sale (POS) systems and restaurant management software

• Ability to work under pressure, multitask effectively and maintain attention to detail in a fast-paced environment

• Knowledge of local health codes and food safety regulations in the Philippines

• Certification in food safety management or hospitality management (preferred)

• Flexibility to work varied shifts, including evenings, weekends and public holidays as required

What we offer

EMBLUJU INC. is committed to providing a supportive and rewarding workplace where our team members can thrive. We offer competitive compensation packages, ongoing professional development opportunities and a collaborative work environment. Our employees enjoy a range of benefits including meal allowances, centralized service charges, and clear pathways for career advancement within the organization. We believe in fostering a positive workplace culture where excellence is recognized and rewarded, and we encourage staff to develop their skills further in the evolving food service and food technology sectors.