Restaurant Shift Supervisor: Lead Service & Operations

Bigtime Empire Corporation; Biñan; On-site; PHP 167,000 - 234,000; Full time

Job summary

The Restaurant Supervisor oversees day-to-day restaurant operations, supervises staff, and ensures excellent customer service while upholding company standards. Reporting to the Restaurant Manager, you will lead shifts, monitor service speed, inventory, food safety, and cash handling to help achieve sales targets in a fast-paced environment.

Applicants should be capable of coaching team members, enforcing safety protocols, and maintaining a positive, clean dining area on weekends and holidays as

Qualifications

• Prefer supervisory or leadership experience in Food & Beverage / Restaurant industry.
• Knowledgeable in restaurant operations, inventory management, cashiering and customer service.
• Strong leadership, communication, decision‑making, and problem‑solving skills.
• Able to supervise, coach, delegate, and manage restaurant staff.
• Familiar with food safety, sanitation, FIFO, inventory control, POS transactions, and cash reconciliation.
• Able to work under pressure and handle customer and employee concerns professionally.
• Willing to undergo training and hands‑on restaurant operations.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Oversee daily opening, operating, and closing activities.
• Lead, schedule, delegate, and monitor staff; conduct shift briefings.
• Ensure consistent, excellent customer service and resolve complaints.
• Monitor inventory, FIFO, wastage, and report variances.
• Monitor sales, POS transactions, and cash handling; assist reconciliation.
• Ensure food safety, hygiene, sanitation, and product quality.
• Prepare shift, sales, inventory, and operational reports; escalate concerns.

Skills

Supervisory experience

Restaurant operations

Inventory management

Cashiering

Customer service

Leadership

Communication

Problem solving

Food safety

FIFO

Job description

The Restaurant Supervisor oversees day-to-day restaurant operations, supervises staff, and ensures excellent customer service while upholding company standards. Reporting to the Restaurant Manager, you will lead shifts, monitor service speed, inventory, food safety, and cash handling to help achieve sales targets in a fast-paced environment.

Applicants should be capable of coaching team members, enforcing safety protocols, and maintaining a positive, clean dining area on weekends and holidays as