Restaurant Shift Supervisor — Lead Service & Ops

Bigtime Empire Corporation; Santa Rosa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bigtime Empire Corporation in Laguna is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure staff follow standards for food quality, service, cleanliness, cash handling, inventory, and food safety.

You will lead shifts, coach employees, monitor POS transactions and reports, and assist in scheduling. The role requires hands-on supervision, weekend/holiday availability, and adherence to SOPs under the Restaurant Manager.

Qualifications

• Knowledgeable in restaurant operations, inventory management, cashiering, and customer service.
• Familiar with food safety, sanitation, FIFO, inventory control, and wastage monitoring.
• Strong leadership, communication, and problem-solving skills.
• Able to delegate tasks, coach employees, and handle operational concerns.
• Comfortable handling POS transactions, sales reports, and cash reconciliation.

Responsibilities

• Supervise and monitor daily restaurant and shift operations.
• Lead, assign, and monitor restaurant staff during shifts.
• Ensure excellent customer service, order accuracy, speed of service, and handling of customer concerns.
• Monitor food quality, portioning, preparation, and product availability.
• Ensure compliance with food safety, sanitation, hygiene, and cleanliness standards.
• Monitor inventory, receiving, stock rotation (FIFO), proper storage, and wastage.
• Assist in conducting inventory counts and identifying stock discrepancies or variances.
• Monitor POS transactions, cash handling, sales reports, and cash reconciliation.
• Ensure proper opening and closing procedures are completed.
• Assist in staff scheduling, attendance monitoring, and manpower deployment.
• Coach employees and provide feedback on performance and issues.
• Report incidents, variances, equipment concerns, and policy violations.
• Ensure SOPs, promotions, and standards are implemented.
• Prepare and submit accurate shift and operational reports.
• Take charge of operations in absence of Restaurant Manager.

Skills

Restaurant ops

Inventory control

Cashiering

Customer service

Leadership

POS handling

Shift management

Food safety

FIFO

Staff coaching

Job description

Bigtime Empire Corporation in Laguna is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure staff follow standards for food quality, service, cleanliness, cash handling, inventory, and food safety.

You will lead shifts, coach employees, monitor POS transactions and reports, and assist in scheduling. The role requires hands-on supervision, weekend/holiday availability, and adherence to SOPs under the Restaurant Manager.