Restaurant Shift Leader: Guest Experience & Ops

Hammerjack Pty Ltd; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Shift Manager to oversee QSCH procedures, floor operations, and guest experience across opening to closing shifts. You will lead a team to deliver consistent hospitality, maintain cleanliness, and drive sales through local marketing initiatives.

The role requires managing guest relations, leading a positive shift, and coordinating with the management team to ensure smooth operations across all store areas.

Qualifications

• Must possess at least a Bachelor’s/College Degree in a related field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services industry.
• Applicants must be experienced in various restaurant operations facets.

Responsibilities

• QSCH Management: Manage opening/mid shift procedures to ensure store is ready and team prepared for the shift.
• QSCH Management: Lead floor during peak hours to deliver excellent service with a positive, energetic shift.
• QSCH Management: Maintain cleanliness and organization of dining area, restrooms, kitchen, prep areas, and store exterior as applicable.
• QSCH Management: Ensure serving time and product quality standards are met or surpassed.
• QSCH Management: Professionally resolve guests’ concerns or complaints promptly.
• QSCH Management: Manage closing shift procedures with a proper closing line/store check for the next day.
• QSCH Management: Lead the restaurant during the shift to sustain excellent operations.
• QSCH Management: Nurture a work environment that engages team members and builds positive relationships.
• Sales Building: Implement local restaurant marketing programs to drive trials and repeat business.
• Sales Building: Develop relationships to foster guest loyalty and encourage frequent visits.
• Sales Building: Create programs that motivate guests to bring friends/family to the restaurant.
• People Management: As part of the Management Team, run regular meetings to review operations and results and set action plans.
• People Management: As MOD, recognize and reward employees who perform well.
• Key Management System: Administer the Key Management Systems to influence Sales, Profit, QSCH and People results.

Education

Bachelor’s/College Degree in Food & Beverage Services Management

Bachelor’s/College Degree in Hospitality/Tourism/Hotel Management

Bachelor’s/College Degree in Business Studies/Administration/Management or Marketing

Job description

Hammerjack Pty Ltd in the Philippines seeks a Shift Manager to oversee QSCH procedures, floor operations, and guest experience across opening to closing shifts. You will lead a team to deliver consistent hospitality, maintain cleanliness, and drive sales through local marketing initiatives.

The role requires managing guest relations, leading a positive shift, and coordinating with the management team to ensure smooth operations across all store areas.